IT Support Technician

• Permanent contract.

• Flexible working hours for arrival and departure.

• Intensive workday on Fridays, pre-holiday days, and half of July and August.

• 23 days of vacation (+1 day per year of seniority).

• Adsmubirthday-day off for your birthday.

• Active training within the company and professional growth through our Career Plan.

• AdsmuAcademy (ad-hoc training platform for employees).

• Team activities and afterworks.

• English classes.

• Gym agreement (WellHub)

• Flexible compensation plan: meal ticket, transportation, and health insurance.

Digital marketing has stopped being a line item in a budget to become the growth engine of brands. But with so many tools, data, and channels, many companies need an ally to connect all the pieces: strategy, technology, execution, and results. Adsmurai has become that ally.

We are a Growth-Tech Partner. We combine proprietary technology, data, artificial intelligence, and expert judgment to turn marketing into a scalable growth system. We design, build, and optimize the complete system that makes a brand grow better, because we believe growth doesn't come from running more campaigns, but from connecting the pieces better.

Our platform, Adsmurai Marketing Platform, is the brain of it all. It centralizes the management of campaigns, data, audiences, and feeds, allowing brands and agencies to scale results through automated and intelligent strategies. It integrates multiple sources, platforms, and KPIs in real time, automates catalogs and creatives, and analyzes e-commerce, CRM, and media data to optimize advertising effectiveness.

With a culture based on excellence, agility, and collaboration, we drive an environment where bold innovation and efficiency generate transformative results. Our team, made up of more than 460 experts, is key to this technological revolution.

We are an official partner of Meta, Google, Pinterest, and TikTok, and a benchmark for leading brands in retail-fashion, luxury, education, and sports. We have offices in Barcelona, Málaga, Bogotá, and Madrid, setting the global standard for efficiency and excellence in digital marketing.

🔎 We are looking for an IT Support Technician with at least 2 years of experience, who is resourceful and approachable, and who wants to be the IT point of reference in our Barcelona office, our main headquarters. Your mission will be to ensure everything works every day: that every person has their equipment ready, that the Wi-Fi and the network respond, and that the meeting rooms work in plug-and-play mode.

This is a practical and 100% on-site role. In our ticketing system, an AI agent provides the first response to incidents, and you will handle what requires a person: what the agent does not resolve, remotely, and what cannot be fixed from a distance, in the office. You will report to the IT Lead regarding day-to-day organization. Additionally, you will keep the equipment inventory up to date for all group locations, including Italy and Colombia.

🚀The challenges awaiting you

• User support: Diagnose and resolve hardware and software incidents (Windows and Mac, laptops, and peripherals) both on-site and remotely via our management platform, for all group locations (Barcelona, Madrid, Málaga, Italy, and Colombia) and remote workers. You will escalate to the IT Lead anything that goes beyond the scope of the position: networking, access permissions, or security.

• Network and connectivity: Resolve basic Wi-Fi and connectivity incidents, register devices on the network, check access points, and attend to alerts from the monitoring platform.

• Office and infrastructure: Keep racks, cabling, and workstation outlets tidy and operational, leave meeting rooms ready in plug-and-play mode (videoconferencing, screens, and audio) with support during key meetings, and manage the physical access control application.

• Equipment lifecycle: Prepare, deliver, and collect laptops using our provisioning tools, manage warranties and repairs, and keep the inventory and spare parts stock up to date at all locations.

• Onboarding, offboarding, and accounts: Prepare the workstation for new hires and close access for departures in coordination with People, managing accounts and permissions in Google Workspace, licenses in Microsoft 365, and physical access control.

• Tickets and knowledge base: Manage the incidents escalated by the AI agent until their closure, review the quality of its responses, and keep the knowledge base it uses up to date.

• Make things happen: We apply reason in decision-making based on data. We manage from start to finish and are results-oriented.

• Walk, run, fly: We boost proactivity by executing ideas. We set ambitious goals, are curious, and are not afraid of failure.

• Passionate players: We work with a positive attitude and put passion into everything we do, with perseverance and pride in our work.

• Work together: We build trusting relationships based on honesty. We listen, empathize, and respect people.

Our culture is aligned with the universal values of freedom, cooperation, and self-realization. We work every day so that everyone has the same opportunities regardless of their sex, ethnicity, nationality, sexual orientation, political or religious beliefs, and we will never approve any discriminatory action.

Adsmurai was born in 2014 from a conversation among friends, and we strive to maintain and pass on that great vibe, making it a fundamental pillar of our culture.