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German Customer Service | Financial Institution

On-site in Madrid·Full-time·Added over a year ago

This job was published a year ago

speakit

2 open roles

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Overview

Job details

€23,500 a year
Gross, as stated in the ad.
About €1,570 a month after tax.
Permanent contract
Full-time hours.
A relocation package
Help with the move, per the ad.
Relocation help
Indicative — the ad doesn’t promise sponsorship.

Requirements

Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.
Work on-site in Madrid
A relocation package offered.

Pay & benefits

What you'll get

Work in a company with real possibilities for growth.
Language classes for all employees.
Employee experience program with activities every week.
Special discounts on private health insurance, technology, etc.
Permanent contract with 2 months trial period.
Full time 39 hours/week.
Schedule from Monday to Friday, rotating between 9am and 8pm.
Modality of work: On-site. Possibility of hybrid modality once the learning curve has been overcome.
Salary of 23.5k€ gross per year.
Relocation assistance.

Requirements

What we're looking for

Required languages: German Native and English Advanced (minimum C1). No Spanish required.
Required experience: Experience in customer service.
Others requirements: Residence in Madrid or willing to relocate.

The role

Do you have a native level of German? Would you like to work in one of the most prestigious companies in the financial sector? Then this interests you!

Your mission will be to provide customer service in the German and English language, both by phone and email, for an important financial institution.

What you'll do

Handle incoming customer inquiries via phone, email, chat, and/or social media in German and English.
Provide accurate information about products, services, orders, or policies.
Resolve customer issues efficiently, ensuring a positive experience and maintaining high satisfaction levels.
Document customer interactions in the CRM system, ensuring records are accurate and up to date.
Escalate complex issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their concerns are resolved.

About speakit

Speakit is a specialized recruitment and staffing company that connects multilingual professionals with customer service and back-office roles across Europe. The company focuses on placing candidates in roles where language skills are essential, particularly German-speaking positions in sectors such as tourism and finance. With a targeted approach, Speakit operates as a niche player in the European recruitment market, serving both job seekers and corporate clients.

Speakit has a presence in Spain, with current openings in Malaga for German-speaking customer service roles in the tourism and financial sectors. For international professionals, particularly those with German language skills, Speakit offers a direct pathway into the Spanish job market, leveraging their language abilities in a new country. The company's focus on language-specific recruitment makes it a relevant option for expats looking to relocate to Spain while continuing to use their native language in a professional setting.

Employees: 150
Headquarters: Athens, Greece
In Spain: Malaga
Website: speakitjobs.com

Good to know if you are moving

Speakit specializes in placing German-speaking professionals, making it a relevant option for internationals relocating to Spain.
Current openings in Malaga focus on customer service roles in tourism and finance, leveraging German language skills.
The company operates as a recruitment agency, so roles are typically client-based rather than internal positions.
International candidates can leverage their native German language ability as a key differentiator in the Spanish job market.

All open roles at speakit