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German Speaking Customer Experience Specialist

On-site in Málaga·Added 17 days ago (last checked 4 Nov)

Agency
KultureTalent

6 open roles

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Our summary

Work mode
On-site, Málaga
English
Required
Other languages
German
Education
Upper secondary (Bachillerato)

Visa options

  • The ad rules out sponsorship

    Per the ad: “NIE, NAF and Spanish bank account.”

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Skills

Requirements

What we're looking for

  • Fluency in German (minimum C1) and Advanced English knowledge
  • Great communication skills
  • Strong troubleshooting skills

The role

What you'll do

  • Communicate with customers via phone, chat & e-mail
  • Receiving and handling calls in German from customers for an important chain of hotels.
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords

What you will bring

  • Prior customer support experience would be an advantage

Requirements

  • Fluent in German & English
  • Based in Malaga, Spain
  • NIE, NAF and Spanish bank account.
  • Highschool Degree
  • Dynamic and Proactive
  • Strong understanding of online community dynamics and digital content trends.

About KultureTalent

KultureTalent is a recruitment, talent consulting and outsourcing firm that describes itself as "a leader in Global Recruitment, Operational and Talent Consulting and Outsourced Solutions." According to its website, it assists companies in finding talent, developing talent pipelines and outsourcing non-core services, positioning itself as a strategic partner covering "human capital services, outsourcing solutions and expert advisory across all industries." Its careers page currently advertises 140 open positions, predominantly multilingual customer support, sales, content moderation, recruiting and technical roles placed with client companies across Europe.

Industry
Staffing
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