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89,000+ live jobsOn-site in Barcelonès·Full-time·Added yesterday (last checked 21 Oct)
58 open roles
About €1,340 a month after tax.
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Catalan.
Compulsory secondary education (ESO/EGB).
High level of Catalan (providing a C1 level certificate is ideal).
Medium-High level in Office Automation.
6 months of experience in telephone customer service or in the telecare sector.
Proactivity, agility, responsibility, teamwork, and empathy.
Valuable: Vocational Training (CP) in Telecare Call Management, Vocational Training (CP) in Socio-health Care for dependent persons in social institutions or homes, Vocational Training (CFGM) Technician in Health Emergencies, Vocational Training (CFGM) Technician in Care for Persons in a Situation of Dependency, Vocational Training (CFGM) Technician in Auxiliary Nursing Care, Higher Vocational Training (CFGS) in Social Integration.
Holding a disability certificate of 33% or more will be valued.
Stable vacancy.
Working hours: 40 hours per week.
Schedule: rotating days from Monday to Sunday (short week/long week) and a fixed schedule from 13:00-21:00h.
Salary: 1,246.48 x 14 payments (17,450.72 gross euros per year) + holiday bonus.
Start date: immediate.
Location: Barcelona (Magòria-La Campana).
The Telecare Service of UTE ASISPA-SUARA aims to help elderly, disabled, or dependent people continue living in their homes, safely and reducing the risk of isolation. In addition to acting in emergencies, the service also acts preventively by maintaining continuous telephone contact with the user.
Are you a dynamic person with communication skills? Do you want to be part of a social initiative project that cares for people? WE ARE LOOKING FOR YOU!
Handle telephone calls and other communications maintained with the user and/or people in their social-family environment to respond to their needs and requests, within the specific competencies of the service and in compliance with regulations and professional best practices.
Address emergency situations arising in both incoming and outgoing calls, applying action protocols and using psychosocial skills to carry out the necessary intervention or resource allocation. Perform follow-up on the action applied and the user's situation.
Monitoring and controlling the well-being of users through periodic verification calls.
Perform the administrative and documentary work regarding information related to different interventions, both ordinary and extraordinary. Keep information in user files updated.
Registration and documentation of incidents in the corresponding management system.
Suara Cooperativa is a social services cooperative based in Barcelona, Spain, providing care and support services for vulnerable groups including the elderly, children, youth, and people with disabilities. With a strong presence across Catalonia, it operates residential homes, day centers, home care services, and community programs, employing thousands of professionals in the social and healthcare sectors.
Suara is deeply rooted in the Catalan social economy and offers a collaborative, mission-driven work environment. For international professionals, it provides opportunities in caregiving, social education, nursing, psychology, and physiotherapy, primarily requiring Catalan and/or Spanish language skills. The cooperative model emphasizes worker participation and social impact, making it an attractive employer for those committed to public service and community welfare.
At ASISPA-Suara Cooperativa we foster diverse and inclusive work environments. All applications will be valued without distinction of age, gender, origin, sexual orientation, or disability status.
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