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Customer Service Teleoperator - Health Insurance Sector

On-site in Barcelona·Part-time·Added 2 days ago (last checked 15 Oct)

Agency
Randstad España

5459 open roles

Overview

Salary
€9.72 an hour
Work mode
On-site, Barcelona
Contract
Fixed-term contract, part-time hours
Hours
Monday to Friday
Spanish
Fluent
Other languages
Catalan

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

If you think this could be your new job, here's what we expect from you:

  • Previous experience in telephone-based customer service
  • Fluent level of Spanish and Catalan: It is important to express yourself with clarity, confidence, and to convey trust to the customer.
  • Customer orientation
  • Proactive and resourceful attitude

Pay & benefits

What you'll get

  • Gross hourly salary of 9.72 Euros gross

The role

Do you have experience in telephone-based customer service? Do you have experience in the insurance sector?

If your answer is yes, keep reading! We are surely offering you the job opportunity you have been waiting for.

What you'll do

Your responsibility will be to manage calls from people with an active insurance policy who may have doubts or incidents regarding the service.

Main duties:

  • Receiving calls to resolve doubts and incidents
  • Personalized attention: Treating each case with empathy
  • Administrative management: Correctly record information in the systems.

You will have the constant support of a professional team, who will be by your side so that you can give your best in every call.

How you'll work

  • Workdays of 20, 25, and 39 hours per week
  • Schedules from Monday to Friday:
  • 8 to 13
  • 8 to 16
  • 9 to 13
  • 9 to 14
  • 9 to 17
  • 11 to 19
  • 15 to 20
  • 3-month temporary contract + possibility of joining the permanent staff
  • Location: Barcelona
  • Prior training will be carried out from 10/19/2026 to 10/30/2026. The training will be paid after the probationary period
  • Start date: 11/02/2026

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

Hiring process

APPLY FOR THE OFFER!

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

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