Strategic Customer Success Manager - Italian Speaking

Europe / London, United Kingdom·Full-time·Added 4 months ago

Synthesia

13 open roles

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What they offer

Full-time hours
Per the ad.
Fully remote
Only from certain places, per the ad: “You are based in Europe - can sit remote.”

What they ask for

Have the right to work in Spain
Synthesia doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Italian
The ad asks for Italian, or counts it in your favour.

This job was published 4 months ago

The role

Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company

About you...

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in Italian and English
You are based in Europe - can sit remote.

At Synthesia we expect everyone to...

Be an owner
Focus on outcomes over Inputs and Plans
Make the journey fun
Default to simple

You can read more about this in this public Notion page - https://synthesia.notion.site/How-we-work-at-Synthesia-f794caa72f8446efb6be22b551ce0fa2

Pay & benefits

What you'll get

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

📍 A hybrid setting

💸 A competitive salary + stock options in our fast-growing Series E start-up.

🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🥳 Regular socials and company retreats + and regular tasty lunches!

🏥 Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 Work from home set up.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

If you want to be a part of building a legendary company, COME JOIN US! 😊

About Synthesia

Synthesia is a London-based AI technology company that specializes in synthetic media and video generation. Its platform enables users to create professional-looking videos with AI avatars and voiceovers in over 120 languages, eliminating the need for cameras, actors, or studios. The company serves a wide range of industries, including corporate training, marketing, and customer communications, and has become a category leader in the rapidly growing AI video space.

Synthesia has a significant presence in Spain, with a growing team of engineers, product managers, and customer-facing roles based in Madrid and Barcelona. The company is known for its innovative, fast-paced culture and its commitment to using AI to transform how businesses communicate. For international professionals, Synthesia offers the opportunity to work on cutting-edge AI technology in a dynamic, multicultural environment, with roles that often require multilingual skills and a global mindset.

Founded: 2017
Employees: 500–1,000
Headquarters: London, UK
In Spain: Madrid, Barcelona
Website: synthesia.io

Good to know if you are moving

Synthesia is a leading AI video generation company, valued at over $1 billion, making it a unicorn startup.
The company has offices in London, New York, and Madrid, offering opportunities for international relocation within the company.
Synthesia's platform supports over 120 languages, making it a truly global product and workplace.
The company has raised over $150 million in funding from top investors like Accel and NEA.
Synthesia is known for its flexible remote work policy, allowing employees to work from various locations across Europe.

In their own words

About the company & team

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….

We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

All open roles at Synthesia