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Strategic Customer Success Manager - Italian Speaking

Remote, Europe +1·Full-time·Added 5 days ago (last checked 2 Nov)

Synthesia

4 open roles

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Our summary

Work mode: Remote (Europe / London, United Kingdom)
Contract: Full-time
English: Required
Other languages: Italian

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
May fit the digital nomad visa
A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.

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Skills

Nice to have

B2B SaaS

Requirements

What we're looking for

Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
Experience in managing a Book of Business along with KPIs
A track record in managing risk, forecasting, and identifying growth opportunities
Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
Successfully onboarding new clients and building key relationships in the first critical months and beyond
Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
Light video editing using the Synthesia platform
Retention and growth of our enterprise clients
Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
You need to be fluent in Italian and English
You are based in Europe and can sit remote.

Nice to have

Experience at a fast-growing technology company
Familiarity with AI or video tools

Pay & benefits

What you'll get

We offer a competitive salary, equity and benefits. Your offer will reflect your experience, skills and the scope of the role.

The role

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

As a Strategic Customer Success Manager for our Italian-speaking market, you'll own a book of enterprise accounts across Europe, acting as a trusted advisor who drives adoption, retention and growth. You'll partner closely with Sales to deliver a seamless onboarding experience and educate clients on a completely new way to create video content. Engaging stakeholders from day-to-day users through to the C-suite, you'll make sure customers see clear ROI and become true champions of Synthesia.

What you'll do

Reporting to the Director of Customer Success of Southern EMEA and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
As a Strategic Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users
You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite
Ideal for an individual who wants to expand their career with a fast-growing software company

About Synthesia

Synthesia is a London-based AI technology company that specializes in synthetic media and video generation. Its platform enables users to create professional-looking videos with AI avatars and voiceovers in over 120 languages, eliminating the need for cameras, actors, or studios. The company serves a wide range of industries, including corporate training, marketing, and customer communications, and has become a category leader in the rapidly growing AI video space.

Synthesia has a significant presence in Spain, with a growing team of engineers, product managers, and customer-facing roles based in Madrid and Barcelona. The company is known for its innovative, fast-paced culture and its commitment to using AI to transform how businesses communicate. For international professionals, Synthesia offers the opportunity to work on cutting-edge AI technology in a dynamic, multicultural environment, with roles that often require multilingual skills and a global mindset.

Founded: 2017
Employees: 500–1,000
Headquarters: London, UK
In Spain: Madrid, Barcelona

Good to know if you are moving

Synthesia is a leading AI video generation company, valued at over $1 billion, making it a unicorn startup.
The company has offices in London, New York, and Madrid, offering opportunities for international relocation within the company.
Synthesia's platform supports over 120 languages, making it a truly global product and workplace.
The company has raised over $150 million in funding from top investors like Accel and NEA.
Synthesia is known for its flexible remote work policy, allowing employees to work from various locations across Europe.

All open roles at Synthesia