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Customer Success Manager, Italy

Hybrid in Barcelona·Added 3 days ago (last checked 26 Oct)

Enginy

21 open roles

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Our summary

Work mode: Hybrid, Barcelona
English: Required
Other languages: Italian
Experience: 2+ years
Benefits: Flexible pay plan

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Skills

Nice to have

Mentoring

Requirements

What we're looking for

Proficiency in Italian and English
2-5 years experience in Customer Success or Account Management in B2B SaaS
Strong communication and relationship-building skills
Proactive and ownership-driven mindset
Comfortable using CRM and customer success tools

Pay & benefits

What you'll get

💰 Competitive salary tailored to your experience.

🎯 Enticing performance bonuses that you won't see anywhere else.

💳 Flexible remuneration through Cobee.

🏦 Pension Plan through Arca

📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

🏠 Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)

🌎 Full Work From Anywhere weeks during August & End of the year.

🏋🏻♂️ A discount on a premium gym (with spa access) just a step away.

🍏 Free fresh fruit every day to help you care for your health.

🍴 A discount at a beachfront cafe where you can also get daily menu deals.

🏖️ Beachfront office so you can work with stunning sea views-an inspiring and energizing workspace.

🌊 Direct beach access to take breaks by the sea and recharge.

📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

🚀 Career growth opportunities, as we won't let your dedication and results go unnoticed.

🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

👨💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

✨ If you're not sure you meet 100% of the requirements - we still want to hear from you.

Research shows that candidates from underrepresented groups often self-select out even when they're a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply.

Ready to help build the infrastructure behind the future of B2B sales? Let's build something great together. 🚀

Ready to shape the future of B2B sales with us? Let's build something great together!

The role

As Account Manager, you will manage a portfolio of customers in the Italian and English-speaking market and ensure they remain successful and engaged with Enginy.

What you'll do

Proactively manage accounts to minimize churn and secure renewals
Identify risks early and build engagement plans with customers
Maintain accurate CRM data, health scores, and renewal timelines
Use product usage and feedback to manage account health
Build strong relationships with key stakeholders
Onboarding new clients

About Enginy

Enginy is a technology company based in Barcelona, Spain, that specializes in providing innovative solutions for the real estate sector. The company focuses on streamlining property transactions and enhancing the experience for both agents and clients through its digital platform. With a team of around 50 employees, Enginy operates primarily in the Spanish market, offering a range of services that leverage technology to improve efficiency in the real estate industry.

Enginy's presence is centered in Barcelona, where its team works in a collaborative and dynamic environment. The company values innovation and customer-centricity, making it an attractive option for international professionals looking to join a fast-growing startup in Spain. With roles spanning sales, product development, and people operations, Enginy offers opportunities for non-Spanish speakers, particularly in sales and content creation, making it a viable option for those seeking to relocate to Spain.

Founded: 2019
Employees: 50–100
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Enginy is headquartered in Barcelona, a major European tech hub, offering a vibrant lifestyle and a growing international community.
The company has a diverse team and is open to hiring international professionals, with roles specifically targeting Italian, German, and UK markets.
Enginy provides a dynamic startup environment where employees can have a significant impact on the company's growth and product development.
The company is focused on the real estate sector, which is a stable and growing industry in Spain, offering long-term career opportunities.

All open roles at Enginy