Expert Customer Billing & Invoice Operations Specialist – T Cloud Public – German-Speaking

• Completed degree in Business Administration, Business Informatics, Finance, or a comparable qualification.

• Several years of professional experience in Billing Operations, Financial Operations, Invoice Management, Cloud Business Management, or Commercial Operations.

• Sound experience with billing and invoicing processes in a cloud environment.

• Very good knowledge of order-to-cash processes and associated financial governance.

• Experience working with cloud providers, partners, and in consumption-based business models.

• Several years of experience within Telekom Service International (TSI), in cloud service organizations, or comparable international service environments.

• Proven experience in working with Sales, Delivery, Finance, Operations, and Partner Management.

• Very good knowledge of TSI governance structures, financial steering mechanisms, and operational delivery processes.

• Very good knowledge of cloud products and commercial cloud business models.

• Sound understanding of IaaS, PaaS, and SaaS offerings and their commercial implications.

• Very good knowledge of TSI tools, governance frameworks, and operational processes.

• Comprehensive knowledge in:

• AGP (Offer and Approval Process)
• SalSa processes and tools
• PSP setup and project structure management
• TSI Delivery Model
• TSI Offering Elements

• Very good understanding of: 

• Revenue Management
• Cost allocation and charging models
• Contribution margin and profitability management

• Sound knowledge of order-to-cash (O2C) processes and the associated financial governance processes.

• Experience in structuring commercial deals, implementing contracts, and in contract lifecycle management.

• Good knowledge of the major cloud hyperscalers, especially:

• Microsoft Azure 
• Amazon Web Services (AWS)
• Google Cloud (GCP)

• Understanding of cloud consumption models, subscription billing, and partner-based delivery models.

• Very good knowledge in the areas of financial controls, invoice validation, audit requirements, and compliance frameworks.

• Good understanding of operational processes and organizational structures in an international environment.

• Strong analytical and detail-oriented way of working.

• Excellent communication and stakeholder management skills.

• High degree of self-responsibility and sense of accountability.

• Ability to work independently while simultaneously collaborating effectively with international and cross-functional teams.

• Strong problem-solving and decision-making abilities.

• High resilience as well as flexibility and adaptability in a dynamic business environment.

• Strong teamwork as well as strong interpersonal and collaborative skills.

• Confident and assertive appearance with the ability to actively drive governance requirements and process improvements.

• Ability to align commercial requirements with operational feasibility and financial objectives.

• Strong advisory competence and ability to provide professionally sound advice to management and business stakeholders.

• German and English at a minimum C1 level, both written and spoken.

The Expert Customer Billing & Invoice Operations Specialist is responsible for the correct, compliant, and efficient execution of financial, commercial, and billing processes within the cloud business.

As a central interface between customers and internal departments such as Sales, Finance, Operations, Delivery, Partner Management, and Customer Management, the position supports the entire Order-to-Cash (O2C) lifecycle, ensures the quality and consistency of invoices, supports commercial tender and proposal processes, and ensures compliance with standardized business processes.

The position combines sound financial knowledge with comprehensive know-how in the cloud business, operational governance, and strong stakeholder management skills. Furthermore, the role acts as a Subject Matter Expert (SME) for TSI governance frameworks, financial steering, delivery models, and commercial processes.

• Steering and coordination of order-to-cash activities for cloud products and services.
• Ensuring correct and timely invoicing in accordance with contractual agreements and business policies.
• Support and coordination of revenue-related processes in close cooperation with Finance, Sales, Service Delivery, and Partner Management.
• Identification and clarification of billing-related errors, discrepancies, and process gaps.
• Ensuring the alignment of order-to-cash processes with TSI governance, financial steering, and operational standards.
• Processing and steering of invoices within the Financial Management & Billing (FMB) environment.
• Ensuring that invoices are created, checked, and transmitted correctly, completely, and on time.
• Coordination of invoice corrections and technical clarifications with the relevant stakeholders.
• Ensuring transparency and traceability of billing transactions.
• Support with financial reporting and requirements for commercial transparency.
• Conducting detailed checks to ensure the quality and consistency of invoices.
• Checking the consistency between contracts, orders, consumption data, PSP structures, and billing results.
• Identification of discrepancies as well as initiation and follow-up of appropriate corrective measures before invoicing.
• Support in complying with internal controls, audit requirements, and governance standards.
• Ensuring high billing quality throughout the entire revenue lifecycle.
• Support with the onboarding of new customers, partners, and internal stakeholders into billing and operational processes.
• Advice and support regarding billing processes, standards, governance requirements, and system usage.
• Conducting and coordinating knowledge transfers as well as ensuring operational readiness.
• Supporting stakeholders in understanding financial and operational process dependencies.
• Commercial Bid Consulting
• Supporting sales and bid teams with commercial and financial know-how during proposal creation.
• Advice on pricing structures, billing models, partner-related commercial issues, and operational feasibility.
• Reviewing commercial assumptions regarding their compliance with standard processes and existing billing capacities.
• Participation in the creation of customer proposals and contracts.

Advice on the requirements of AGP, Delivery Model Compliance, PSP Setup, TSI Offering Elements, and Financial Steering Logic.

• Support with financial and commercial evaluations throughout the entire bid and approval lifecycle.
• Governance, Financial Steering & Process Excellence
• Acting in the role of Process Owner and advocate for standardized operational and financial processes.
• Acting as Subject Matter Expert for TSI governance, financial steering, and commercial process frameworks.
• Ensuring compliance with established governance frameworks, policies, and best practices.
• Initiating and implementing continuous process improvements.
• Promoting process harmonization across international business units and stakeholders.
• Support with audit readiness, operational excellence, and quality management.
• Ensuring commercial and operational alignment with the TSI Offering Elements and the TSI Delivery Model.
• Support with performance transparency, profitability steering, and revenue assurance.

• Willingness for international cooperation and, if required, corresponding travel activities.