Bank Office Internship

Mission:

An exciting challenge that will allow you to experience the customer journey when they access one of our offices, offer the customer a welcoming experience that positively reflects the ING image, and help them transition their in-office experience to the digital world.

Main duties:

• Reception of clients in the office, directing them to the appropriate area according to their

needs: ATMs, self-service stations, or the desk

• Assisting customers at self-service stations
• Helping them with basic operations: transfers, card PIN inquiries,

direct debit returns, printing of movements and certificates, etc.

• Providing information about our products and services
• Assistance for digitalization: by helping them perform basic operations and showing them

different features available to customers through our website/app

• Assisting customers at our ATMs with deposits and withdrawals

This combination of duties, along with the existing training programs,

will provide scholarship recipients with a broad understanding of the operations of

a bank branch, as well as the main financial products and services (investment products,

mortgages and loans, insurance, current accounts, etc.), as well as everything related to the

customer experience

Interns will always have a mentor

• of reference in the office who will help them with

their main duties, as well as with completing the training courses.

Schedule: Monday to Friday from 9:00 AM to 2:00 PM

Desired start date: immediate

Duration: 6 months of internship + possibility of extension