IT Operations Director

Hybrid in Madrid·Added 4 days ago

Tecdata Engineering

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 10+ years of experience
Director-level role.
University degree
“Titulación superior en Ingeniería Informática o equivalente.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

At least 10 years of experience in IT operations and service management in critical 24x7 environments. Experience in organizations with a high number of sites or users will be valued.
Demonstrable track record leading large and distributed teams, with on-shore, near-shore, and off-shore delivery models.
Experience in stabilizing degraded services and in the measurable improvement of SLA compliance.
Proficiency in ITIL 4 and ITSM tools (ServiceNow, Jira, Remedy, or equivalents).
Training in project and program management (PMP or equivalent) and experience in organizing PMOs.
Solid technical knowledge in cloud (Azure, AWS), DevOps and CI/CD, microservices, API integrations, and Oracle and SQL Server databases.
Hands-on experience in applying AI to operations: LLMs, multi-agent architectures and MCP, RAG, and runbook automation.
Higher degree in Computer Engineering or equivalent.
Professional English (B2 or higher).

The role

We are looking for an IT OPERATIONS DIRECTOR

What you'll do

Define and govern the operating and support model (N0/N1/N2), the service catalog, SLAs, KPIs, and executive dashboards.
Direct the management of incidents, problems, and changes, with a formal change committee and emergency change procedures.
Ensure the production deployment of new applications without affecting operations, coordinating internal and external development, quality, and testing teams.
Lead the management of major incidents and crises: technical coordination, communication plan, remediation, and reporting to management committees.
Drive end-to-end observability and the evolution towards SRE/AIOps practices, automating repetitive tasks and using operational data for reliability and capacity decisions.
Govern a multi-vendor ecosystem: contract negotiation, definition of service levels, economic model, penalties, and vendor optimization.
Manage the budget and P&L of the area and report to senior management.
Participate in the definition of the governance framework and responsible use of artificial intelligence in operations.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering