Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

Account Manager B2B - Airline Operation

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

If you are looking for a job with a STABLE service, in COMFORTABLE AND WELL-EQUIPPED facilities and with the peace of mind of having a FIXED SALARY PLUS INCENTIVES. KEEP READING!

TP Spain, certified as a Great Place to Work, is looking for an "Account Manager B2B" for one of the most recognized and established airlines in the Spanish market. You will be responsible for managing and developing a portfolio of B2B clients linked to the airline, acting as a strategic and consultative point of contact. The role combines commercial and account management with a high level of customer service, personalized advice, and a results-oriented approach, ensuring an excellent experience and long-term relationships.

Role Objectives:

Build strong and lasting relationships with B2B clients.
Drive business growth through personalized solutions and value-added services.
Ensure service excellence and account loyalty.
Comprehensively manage the account lifecycle.

Main Responsibilities:

Manage a portfolio of the airline's B2B clients as the primary point of contact.
Contact current and potential clients to present products, services, and promotions.
Detect needs and business opportunities through a consultative approach.
Provide professional and personalized advice.
Develop long-term relationships based on trust and value.
Perform continuous follow-up on commercial actions, agreements, and sales.
Manage incidents, doubts, claims, or complaints effectively and with a solution-oriented approach.
Collaborate with internal teams to ensure the correct execution of agreed strategies.
Work with defined commercial, quality, and KPI objectives.
Adapt to changes in product, client, or business priorities.

Requirements

Education: higher education in marketing, business, tourism, or related areas is valued.
Minimum of one year of previous experience in B2B client management, account management, or sales.
Clear results orientation and experience working towards objectives.
Excellent oral and written communication skills.
Ability to maintain consultative and strategic conversations with clients.
Proficiency in computer tools and CRM systems.
Ability to manage multiple accounts and priorities.

Key Competencies

B2B customer orientation and service quality.
Persuasive and consultative communication.
Critical and analytical thinking.
Solution orientation.
Emotional intelligence and relationship management.
Collaboration and teamwork.
Adaptability and resilience.

Benefits

You will have a team of mentors to accompany you in your personal and professional development
Salary: €21,000 gross/year + incentive of up to 10%

You will work with the world's largest contact center service provider.
Excellent work environment, great colleagues, social activities, and personal development opportunities.
Possibility to earn up to €2,500* in our "RAF" Referral Program.

Diversity, Equity and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

View original advert (Spanish)

Si buscas un trabajo para un servicio ESTABLE, en unas instalaciones CÓMODAS Y BIEN EQUIPADAS y con la tranquilidad de tener un SALARIO FIJO MÁS INCENTIVOS . ¡SIGUE LEYENDO!

TP Spain, certificada como Great Place to Work, busca un "Account Manager B2B" para una de las aerolíneas más reconocidas y consolidadas del mercado español. Serás responsable de gestionar y desarrollar una cartera de clientes B2B vinculados a la aerolínea, actuando como punto de contacto estratégico y consultivo. El rol combina la gestión comercial y de cuentas con un alto nivel de atención al cliente, asesoramiento personalizado y orientación a resultados, garantizando una experiencia excelente y relaciones de largo plazo.

Objetivos del rol:

Construir relaciones sólidas y duraderas con clientes B2B.
Impulsar el crecimiento del negocio mediante soluciones personalizadas y servicios de valor añadido.
Asegurar la excelencia en el servicio y la fidelización de las cuentas.
Gestionar de forma integral el ciclo de vida de la cuenta.

Responsabilidades principales:

Gestionar una cartera de clientes B2B de la aerolínea como principal punto de contacto.
Contactar con clientes actuales y potenciales para presentar productos, servicios y promociones.
Detectar necesidades y oportunidades de negocio mediante un enfoque consultivo.
Proporcionar asesoramiento profesional y personalizado.
Desarrollar relaciones a largo plazo basadas en la confianza y el valor.
Realizar seguimiento continuo de gestiones comerciales, acuerdos y ventas.
Gestionar incidencias, dudas, reclamaciones o quejas de forma eficaz y orientada a soluciones.
Colaborar con equipos internos para asegurar la correcta ejecución de las estrategias acordadas.
Trabajar con objetivos comerciales, de calidad y KPIs definidos.
Adaptarse a cambios en producto, cliente o prioridades del negocio.

Requirements

Formación: valorable formación superior en marketing, negocio, turismo o áreas afines.
Experiencia previa mínima de un año en gestión de clientes B2B, account management o ventas.
Orientación clara a resultados y experiencia trabajando por objetivos.
Excelentes habilidades de comunicación oral y escrita.
Capacidad para mantener conversaciones consultivas y estratégicas con clientes.
Manejo de herramientas informáticas y sistemas CRM.
Capacidad para gestionar múltiples cuentas y prioridades.

Competencias clave

Orientación al cliente B2B y a la calidad del servicio.
Comunicación persuasiva y consultiva.
Pensamiento crítico y analítico.
Orientación a soluciones.
Inteligencia emocional y gestión de relaciones.
Colaboración y trabajo en equipo.
Adaptabilidad y resiliencia.

Benefits

Contarás con un equipo de mentores que te acompañará en tu desarrollo personal y profesional
Salario: 21000€ brutos/años + incentivo de hasta el 10%

Trabajarás con el mayor proveedor mundial de servicios de centro de contacto.
Excelente ambiente laboral, compañeros estupendos, actividades sociales y oportunidades de desarrollo personal.
Posibilidad de ganar hasta 2.500€* en nuestro Programa de Referidos "RAF".

Diversidad, Equidad e Inclusión

TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminaremos a empleados o candidatos por identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo, condición de veterano u otras diferencias.