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Customer Retention Call Center Agent - 3 Weeks Remote and 1 On-Site

Transcom·Spain

What they offer

  • €13,176 a year

    Gross, as stated in the ad.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Spain

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added 4 days ago
Read the full advert

About the role

Customer Service Representative (CSR)

Are you looking for Monday-to-Friday stability? Do you enjoy listening to, helping, and advising others?

At Transcom Seville, we are expanding our team and looking for people with sales skills to manage customer retention and loyalty, offering tailored solutions that improve their current contracts.

What you'll get

What's in it for you!

  • Salary conditions: According to the Contact Center Collective Agreement with Call Center Agent Category (e.g., 30 hours/week €1,098 gross/month in 12 payments + unlimited incentives).
  • Special rewards plan: In addition to your usual commissions, we have an extra incentive program and gift cards that we will detail during the selection phase.
  • Schedule flexibility: Afternoon shifts from Monday to Friday (20/25/30 hours per week).
  • Hybrid model: On-site work 1 week per month at our offices in San Juan de Aznalfarache (Seville) and the rest remote.
  • Training: From Monday 14/09 to Monday 21/09 (3:00 PM to 9:00 PM). €150 gross bonus once the probationary period is passed. Start of production on 22/09.
  • Professional development: Real career path (90% of our Managers and Executives started their careers as agents).
  • Extra benefits: Employee discount club, and Transcom Care (social activities).

About the company & team

Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.

We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, providing services in 33 languages to international brands across various sectors.

That's who we are.

Every day, someone like you begins their adventure at Transcom. Let us discover your potential, and we'll turn it into key skills for your future. We work as a team and are always looking for positive change.

We care about others, and we are committed to both our customers and ourselves. We keep our minds open and are always willing to learn and grow. With a positive attitude, there will be no limits you can't reach.

Do you want to be part of a team that values talent and diversity?

We look forward to seeing you at Transcom Seville!

What are we looking for?

To succeed in this role, you need to meet the following requirements:

  • Analytical capacity.
  • Sales skills.
  • Call quality.
  • Phone excellence.
  • Skill in using computer platforms.
  • Residence in Seville.
  • Immediate availability. Start after training.

Additional information

Transcom is a company committed to equal opportunities between men and women.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Transcom

Transcom

Customer Experience Services

View company profile
International company
30000 employees
Spain HQ: Madrid

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