Client Ops Associate

• Experience in Operations, support, coordination, or process management roles.
• Ability to organize yourself autonomously and manage different tasks and priorities at once.
• Continuous improvement mindset: you don't just limit yourself to executing a process, you also look for ways to do it better.
• Attention to detail and quality orientation.
• Ability to detect problems, understand their origin, and propose practical solutions.

• Experience with automations, digital tools, or process improvement will be valued.
• Experience or knowledge in subsidized training and FUNDAE will be valued.

• Temporary contract: From approximately October to January.
• Hybrid format from Almería with Mondays and Fridays working from home + 4 additional weeks of working from home per year
• Work from wherever you want during Christmas and Easter
• Flexible schedule and intensive working days on Fridays, summer, and Christmas.
• 26 working days of vacation 🌴
• Day off on your birthday 🎉 (yes, we like to celebrate it with you).
• 3 days per year to attend events or training in your sector. 📝
• Unlimited language classes with our own Twenix methodology. 📖
• Wellness plan to invest in your development, health, and training. 🩺
• Flexible compensation with Cobee (meals, transport, training) and Alan (health insurance). 💶
• Exclusive discount platform for being a Twenix employee.
• Excellent work environment: commitment, closeness, and teamwork. 🍀
• And of course, annual team building events to enjoy together! 🤼

💙 Our values

• Focus on what matters: We seek real impact. We prioritize what brings value to the business, to the clients, and to the team, and we avoid noise, posturing, and working just for the sake of it.
• We grow together: We believe in collaboration, trust, and shared responsibility. Here, work and building are done as a team.
• Make things happen: We like to do things well and improve constantly. We are ambitious, we learn quickly from mistakes, and we do not settle for the minimum.
• Ideas before egos: We encourage honest conversations, direct feedback, and critical thinking, always from a place of humility and a desire to learn.

About Twenix

Life isn't listen and repeat. And neither is work.

At Twenix, we believe that learning a language isn't about memorizing rules, but about daring to speak when it matters: in a meeting, a presentation, or a real negotiation.

We are a B2B EdTech that transforms corporate language training with a simple, personalized and fun approach: 26-minute online conversations designed for professionals who want to communicate with confidence in their day-to-day and for companies that don't want to waste energy on the same old training.

Our mission: to make language training stop being an expense and become real impact for companies and professionals. Since 2017 in English and now, also in Spanish, French, and Portuguese.

At Twenix, we serve more than 1,500 clients and we plan to deliver 860,000 classes in 2026. We are one of the fastest-growing scaleups in Spain according to Deloitte, and in recent years we have multiplied our revenue x5 and added 5 new languages to our platform. Now, we are looking for a Client Ops to help us manage post-sales operations, ensuring the correct management of courses, subsidies, documentation, and regulatory compliance (FUNDAE). Optimize and automate processes to guarantee agile, efficient, and frictionless management.

• You will manage the registration and rollout of courses: user consolidation, course and resource scheduling, and communication with FUNDAE.
• You will manage the completion of courses and the entire subsidy process, ensuring correct documentation and compliance with FUNDAE regulations.
• You will provide support to the DM regarding doubts and incidents related to course operations.
• You will manage changes in service, such as user registrations and cancellations, license modifications, or other adjustments during the course cycle.
• You will provide support to the Pre-Sales team with inquiries and commercial proposals related to subsidies.
• You will document and standardize processes, reporting, and administrative tasks to facilitate more orderly and efficient operations.
• You will identify bottlenecks and opportunities for improvement, proposing new processes, solutions, and automations to help us be more efficient.