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Senior Support Engineer

Remote from Spain·Added 25 days ago (last checked 4 Nov)

Valsoft Corporation

4 open roles

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Our summary

Work mode: Remote from Spain
English: Required
Experience: 5+ years
Education: University degree

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Skills

The role

Exeevo is looking for a Senior Support Engineer to join the team.

What you'll do

Serving as the go-to expert for the Microsoft Dynamics 365 CRM platform
Providing in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models
Taking ownerships of technical issues, thoroughly understanding customer needs, and effectively utilizing the escalation process for complex resolutions.
Managing and prioritizing diverse support requests from a large user base with meticulous attention to detail.
Troubleshooting and resolving incidents and problems via phone, email, and remote meetings within defined SLAs.
Collaborating closely with engineering and product delivery teams to gain a deep understanding of product functionalities and project requirements.
Potentially contributing to project management and support service management activities.

Requirements

5+ years of proven functional expertise in Microsoft Dynamics CRM
Bachelor's degree in any field, and preferably holding or currently pursuing Microsoft Dynamics CRM certifications
Demonstrated experience in user configurations and data import/export processes
Exceptional communication and problem-solving abilities
Strong customer service orientation with a knack for grasping technical concepts quickly
Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels
Familiarity with XRM Toolbox (a plus)
Proficiency in debugging applications
Fundamental understanding of database technologies
Advanced proficiency in Microsoft Excel (formulas, pivot tables)

About Valsoft Corporation

Valsoft Corporation is a Canadian company that acquires and operates vertical market software businesses. Through its portfolio, it provides mission-critical software solutions to various industries, including broadcasting and media, where its subsidiary Aspire Software operates. The company focuses on long-term growth and operational independence for its acquired businesses, making it a stable and strategic employer in the software sector.

In Spain, Valsoft is present through its subsidiary VSN, which is a provider of media asset management and broadcast software solutions. The company is expanding its sales and engineering teams in Spain, offering opportunities for international professionals to work in a global software group with a local presence. The work culture emphasizes autonomy, innovation, and collaboration, making it an attractive option for those looking to contribute to a growing international software portfolio.

Founded: 2015
Employees: 1,000–5,000
Headquarters: Montreal, Canada
In Spain: Barcelona

Good to know if you are moving

Valsoft is a global software group with a strong presence in Spain through its subsidiary Aspire, offering opportunities to work on international projects.
The company provides a flexible and remote-friendly work environment, which is beneficial for international professionals.
Spain-based roles focus on sales and engineering, with opportunities to work with clients across Europe and beyond.
Valsoft's portfolio companies operate independently, allowing employees to work in a dynamic and entrepreneurial environment.
The company is headquartered in Montreal, Canada, but has a significant operational footprint in Spain, particularly in Barcelona.

In their own words

About the company & team

Exeevo is a global leader in customer relationship management (CRM) solutions, purpose-built for the Life Sciences industry. Our AI-powered, cloud-based platform unifies sales, marketing, medical, and service functions, enabling pharmaceutical, biotech, and medical device organizations to connect with stakeholders in transformative and innovative ways. By leveraging advanced technologies, Exeevo empowers Life Sciences companies to redefine how they engage with healthcare professionals, patients, and other key audiences, driving growth and delivering measurable business impact.

Serving thousands of users across pharmaceutical and medical device companies globally, Exeevo has a strong international presence with offices in China, India, Europe, and North America

Our dedicated support team is the backbone of our commitment to an exceptional customer experience. We are a skilled and customer-focused group passionate about providing timely and effective solutions to our users.

All open roles at Valsoft Corporation