Senior Support Microsoft 365 Engineer

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

• Working Hours
  We offer flexible working hours to accommodate your work schedule. We can work part of our time remotely and the rest at our offices in Madrid, Torre Europa.

• Meal allowances

  You can enjoy delicious meals on us, no matter if you are working remotely or on-site.
  *Option to use it for public transportation or childcare instead.

• Internet Compensation
  We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace.

• Training courses
  Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel.

• Gym Coverage
  Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day

• Health Insurance
  We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

Join Axpo Services EMEA in Madrid and become the senior technical owner of our Microsoft 365 collaboration experience. Help us resolve complex issues, eliminate recurring problems, and keep thousands of colleagues productive and secure.

• Own expert-level administration and troubleshooting across the M365 stack - Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and Defender-related controls

• Act as senior escalation point for complex, high-impact incidents, driving them to resolution together with technical teams, vendors and Microsoft support

• Lead root-cause investigations using message traces, audit logs, diagnostics and PowerShell, distinguishing symptoms from underlying causes

• Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement is achieved

• Design and maintain automations, self-service tools and diagnostic scripts that reduce avoidable manual support effort

• Coach 1st-level colleagues and create knowledge-base articles, runbooks and troubleshooting guides that raise resolution quality across the team