Senior Consultant - Medtech QMS Complaints

• Total compensation: 68,000 - 115,000 EUR
• The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

The role is a remote, full-time role based in the EU or UK. Qualified candidates must have current legal authorization to work in the EU or UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this position.

• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
• 5+ years of experience in Complaints Management for Medical Device
• Strong understanding of FDA, EU MDR/IVDR requirements and Reporting
• Understanding of relationship between Complaint Handling, CAPA, Nonconformance and Risk Management processes
• Knowledge of ISO 13485 and 14971, FDA 21CFR Part 803, 820, 822, 806, EU GMP Annex 11
• Proven ability to work both independently and in teams in a dynamic, fast-moving environment
• Good understanding of SaaS and GxP principles
• Ability to quickly understand business requirements and design creative solutions
• Excellent verbal and written communication skills
• Experience in the Life Sciences Quality, Manufacturing, or Healthcare spaces
• Experience with Data or Content Management applications

Veeva is looking for an experienced consultant to lead MedTech Complaints implementations at Veeva's MedTech customers globally. In this role, you will guide the transformation of our customers' Complaints Management processes and technology.

As a member of our Professional Services team, you will be responsible for understanding our customers' needs, translating requirements into solution design, and configuring our cloud-based solution for managing MedTech Complaints across the enterprise.

This position is ideal for a proven software consultant with deep knowledge in Complaints Management in Medical Device.

• Review and analyse existing Customer business process and identify key process steps, gaps, and requirements that would impact implementation approach
• Lead QMS Complaints implementation workstreams at our customers for Veeva’s MedTech Quality Management solutions
• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
• Analyse customer requirements and new product features to develop customer adoption and enhancement roadmaps
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.