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Head of Customer Intelligence

On-site in Pozuelo de Alarcón·Added 4 months ago (last checked 22 Oct)

Verisure

161 open roles

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Our summary

Work mode: On-site, Pozuelo de Alarcón
Spanish: Fluent
English: Required
Other languages: Portuguese
Experience: 7+ years
Education: University degree

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Skills

Requirements

Nice to have

7+ years of experience in Customer Analytics, Customer Intelligence, Business Intelligence, CRM Analytics, Data Analytics or Advisory roles.
Bachelor's degree in Engineering, Mathematics, Statistics, Economics, Business Administration or related fields.
Strong analytical and strategic thinking capabilities.
Deep understanding of customer lifecycle management and recurring revenue business models.
Advanced knowledge of customer analytics, segmentation and predictive modeling.
Strong data-driven mindset with experience transforming data into business actions.
Experience working with dashboards, KPIs and customer performance monitoring.
Exposure to AI, machine learning and advanced analytics initiatives.
SQL and data querying capabilities will be valued.
Strong stakeholder management and cross-functional leadership skills.
Ability to simplify complex analytical concepts for non-technical stakeholders.
Experience in recurring revenue industries (telecom, SaaS, utilities, insurance or similar) will be highly valued.
Fluent in English and Spanish; Portuguese will be considered a plus.

The role

We are looking for a talented, curious and hands-on Head of Customer intelligence to join our growing Customer Marketing Team based in Madrid and supporting 5 countries across Latin America.

Lead the Customer Intelligence strategy to maximize the value of customer data, analytics and insights across the customer lifecycle, enabling data-driven decision making and supporting retention, engagement, growth and customer experience initiatives.

The role is responsible for developing advanced customer analytics capabilities, identifying risks and opportunities within the customer base, and transforming data into actionable business insights to drive sustainable growth and profitability of the recurring revenue portfolio.

The successful candidate will join the LatAm Customer Value Management team.

What you'll do

Define and execute the Customer Intelligence and customer analytics strategy across the full customer lifecycle.
Develop advanced analytics capabilities to support retention, loyalty, portfolio management and customer growth initiatives.
Identify customer behavior patterns, churn drivers, risks and commercial opportunities through data analysis.
Lead the development of customer segmentation, predictive models and next-best-action capabilities.
Generate actionable insights to support strategic and operational decision making.
Define and monitor customer KPIs, dashboards and customer health indicators.
Ensure consistency, quality and governance of customer-related data and KPIs.
Collaborate with Data, IT and Business teams to improve data accessibility, usability and Single Source of Truth capabilities.
Support the implementation of AI-driven initiatives and advanced analytics solutions.
Drive automation and continuous improvement initiatives within customer analytics processes.
Translate complex analytical outputs into business-oriented recommendations for senior stakeholders.
Collaborate cross-functionally with Customer, Marketing, Operations, Sales and Finance teams to support customer value optimization initiatives.

Hiring process

3 steps2 interviews

Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.

Verisure looks for potential and fit with the company's values as much as technical skills.
Interviews can be in person or online.

Hiring process

If you want to know more about the position do not hesitate to apply!

About Verisure

Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.

In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.

Industry: Home Security
Founded: 1988
Employees: 10,000–15,000
Headquarters: Luxembourg City, Luxembourg
In Spain: Madrid, Barcelona, Valencia and 48 more

Good to know if you are moving

Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
The company is part of a large international group, offering potential for cross-border mobility within Europe.

In their own words

About the company & team

Verisure is a leading provider of professionally monitored security solutions. Our business model integrates product development, design and sales with installation, service and a 24/7 professional monitoring solution. Our range of products includes home security, fire and water safety, personal security and smart home systems. Thanks to a strong focus on high quality, the company's customers are amongst the most satisfied and loyal in the industry.

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long-track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go To Market and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business next phase of growth with a robust business plan for value creation.

Our DNA: Passion, Commitment, Innovation, Teamwork, Trust, and Responsibility.

All open roles at Verisure