Customer Success Manager Spain

• Experience in Customer Success or Account Management, managing a portfolio of customers.

• Native-level Spanish or full professional fluency, both written and spoken [hard requirement].

• Full professional fluency in English, both written and spoken, to collaborate internationally and support customers from other markets.

• Proven ability to position yourself as a trusted advisor to senior customer stakeholders.

• Strong collaboration skills to work effectively with product, sales, support, and marketing teams.

• Solid project management skills and comfort working in a fast-changing environment.

• A proactive, self-starting mindset with a strong sense of ownership.

Even better if you...

• Have experience in a SaaS environment.

• Love the fitness industry.

🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;

🌴 23 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

Ready to own strategic customer relationships and help some of the leading fitness businesses in Spain & Iberia get more value from Virtuagym?

As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) working remotely from Spain. We already partner with several market leaders in this market. To support our growing customer base, we're adding a second Customer Success Manager for the Spanish market, focussing primarily on the mid-market segment. You will be the first point of contact for your portfolio and play a key role in helping these customers achieve success with Virtuagym. Will you join us in our quest to make the world a healthier and happier place?

Join a high performing team and make an impact!

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you'll join a team where you can grow, develop, and truly unlock your full potential.

Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.

What the role looks like
As our Customer Success Manager - Spain & Iberia, you will own and develop relationships with a portfolio focused primarily on mid-market fitness businesses operating 5 to 50 locations.

Your goal is simple: help your customers get maximum value from Virtuagym and build partnerships that last.

You'll guide customers through onboarding and implementation, support them as they expand Virtuagym across multiple locations and continuously look for opportunities to improve adoption, retention and growth. Your portfolio may also include customers outside Iberia, whom you'll support in English.

Our Customer Success team is spread across Europe, including Spain, the Netherlands and Germany, and works closely with colleagues in Medellín. You'll collaborate with the CSM already supporting the Iberian market, as well as our Sales, Product and Support teams.

No two days will look exactly the same. After your daily stand-up, you might jump into a strategic conversation with a multi-location customer about the next phase of their rollout, discuss a newly launched feature with a Product Manager, lead an onboarding session for a new account and finish the day preparing for an upcoming quarterly or strategic business review.

Some of your key tasks as a Customer Success Manager

• Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle.

• Own onboarding, training and implementation for your mid-market accounts, coordinating rollouts across their locations.

• Maintain a deep understanding of the Virtuagym platform and advise customers on the most relevant features for their goals.

• Act as a product champion and drive adoption through expertise and proactive guidance.

• Support the key contacts in your portfolio with their day-to-day requests.

• Proactively identify expansion and growth opportunities within your customer base.

• Increase renewals and reduce churn through early risk identification and mitigation.

• Be the voice of the customer by collecting feedback, managing requests, improving NPS, and analysing customer insights.