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Customer Retention Specialist

On-site in Sevilla·Added over a year ago (last checked 8 Oct)

Verisure

166 open roles

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Overview

Work mode: On-site, Sevilla
Contract: Fixed-term contract
Driving licence: Required

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Skills

Conducir

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Temporary contract with real possibilities of continuation based on performance.
Working hours from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
Competitive fixed salary and an attractive commission system.
Initial and ongoing training, fully paid for by the company.
Top-quality work tools: specialized equipment, mobile phone, and company vehicle.
Opportunities for professional development and growth within a leading company in the security sector.

The role

At Securitas Direct, we want to bring professionals with a strong customer focus, a sales mindset, and the ability to build trust in every interaction into our Field Retention team.

Your goal will be to retain our customers through in-person visits, offering them personalized solutions that reinforce their security and ensure their long-term satisfaction.

What you'll do

Conduct in-person visits to customers who have shown an intention to cancel, in order to offer alternatives that strengthen their trust in our services.
Identify needs and propose tailored solutions, adapting our security products and services to each situation.
Convey peace of mind and added value to customers, reinforcing their perception of security and commitment.
Contribute to the continuous improvement of the customer experience, acting as a brand ambassador.

Requirements

Minimum of 6 months of experience in in-person customer service or sales functions.
Valid driver's license.
Availability for occasional travel and attendance at in-person training sessions.

Would you like to be part of a solid project in the security sector?

At Securitas Direct, we offer you the opportunity to join a dynamic, professional, and results-oriented team.

Hiring process

3 steps2 interviews

Application
Pre-selection
Verisure contacts you to check your fit with the role.
We want to meet you
Interviews where the project, its challenges and the workplace are presented and you are assessed technically and personally; in person or online.
Offer
Onboarding
Welcome programme with information and training on the company, teams and objectives.

Verisure looks for potential and fit with the company's values as much as technical skills.
Interviews can be in person or online.

About Verisure

Verisure is a leading European provider of professionally monitored security systems for homes and small businesses. Operating across more than 17 countries, the company designs, installs, and monitors alarm systems, offering 24/7 response services. With a strong focus on innovation, Verisure integrates smart home technology and AI-driven analytics into its security solutions, serving millions of customers worldwide.

In Spain, Verisure has a significant presence with offices and operations across numerous cities, including Madrid, Barcelona, Valencia, and Seville. The company is known for its dynamic sales culture and offers a wide range of roles, from commercial agents to technical and analytical positions. For international professionals, Verisure provides opportunities in a fast-paced environment with clear career progression, though most roles require Spanish language proficiency.

Industry: Home Security
Founded: 1988
Employees: 10,000–15,000
Headquarters: Luxembourg City, Luxembourg
In Spain: Madrid, Barcelona, Valencia and 48 more
Website: verisure.es

Good to know if you are moving

Verisure has a strong presence in Spain with offices in multiple cities, including Madrid, Barcelona, and Valencia.
The company offers a wide range of roles, from commercial and technical positions to data analytics and software development.
Most customer-facing roles require Spanish language proficiency, but technical and analytical roles may be more accessible for international candidates.
Verisure provides clear career progression plans, especially for commercial roles, with opportunities for advancement.
The company is part of a large international group, offering potential for cross-border mobility within Europe.

All open roles at Verisure