Have the right to work in Spain
Virtuagym doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.

Pay & benefits

What you'll get

🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;🌴 23 paid vacation days per year (based on a full-time contract);

💻 We provide your home office set-up and hardware;

💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.

Requirements

What we're looking for

[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
0-2 years of experience in a customer-facing role
Tech-savvy, a critical and logical thinker;
Proven problem-solving skills and a knack for finding solutions;
Structured, and organized, with good time management and attention to detail;
Confidence, adaptability, and a positive attitude;
Prior experience in SaaS/software CS is preferred (this is not a call center position!).

The role

As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?

What the Customer Service Consultant DACH & International role looks like
As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.

What you'll do

Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Address churn risks, cancellations, and payment-related queries;
Contribute to departmental process enhancements through feedback and project participation.

How you'll work

Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.

description

Join a high performing team and make an impact!

Hiring process

Ready to join us?
Please do not hesitate to apply by clicking the 'Apply for this Job' button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at recruitment@virtuagym.com.

About Virtuagym

Virtuagym is a leading fitness SaaS company that provides all-in-one management, coaching, and engagement software for gyms, fitness studios, and personal trainers. Their platform includes membership management, scheduling, workout and nutrition coaching, billing, and marketing tools, serving over 10,000 fitness businesses and 35 million consumers across more than 80 countries. The company is headquartered in Amsterdam, Netherlands, and operates as a multicultural, international team.

Virtuagym has a growing presence in Spain, with open roles for a Business Development Representative in Spain and a Customer Success Manager for the international market. The company emphasizes a flat hierarchy, diversity, and opportunities for global impact, making it an attractive option for international professionals seeking to work in the fitness technology sector.

Industry: Fitness SaaS
Headquarters: Amsterdam, Netherlands
Website: business.virtuagym.com

Good to know if you are moving

Virtuagym is headquartered in Amsterdam, Netherlands, with a multicultural team and a flat hierarchy.
The company serves over 10,000 fitness businesses and 35 million consumers in more than 80 countries, indicating a global reach.
Open roles include a Business Development Representative in Spain and a Customer Success Manager for the international market, suggesting opportunities for Spanish-speaking professionals.
Virtuagym received a €3 million investment from Icecat in 2022, indicating financial backing for growth and expansion.
The company offers a range of products including AI coaching, white-label apps, and payment processing, showing a diverse tech stack.

In their own words

About the company & team

We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you'll join a team where you can grow, develop, and truly unlock your full potential.

Here's why you should join Virtuagym!

We're a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.

Additional information

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we'd love to hear from you!

All open roles at Virtuagym