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Crew Control Agent

On-site in Viladecans·Added 8 days ago

Vueling

7 open roles

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Overview

Requirements

Have the right to work in Spain
Vueling doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Viladecans
No relocation package mentioned.
University degree
“University degree or Higher Vocational Training in Aviation Management, Airport Management, Transport, Logistics, Operations, Business Administration or a related field.” — per the ad.

Requirements

What we're looking for

• Strong analytical and problem-solving skills.

• Excellent attention to detail and ability to multitask.

• Ability to make quick, accurate decisions under pressure.

• Proactive, agile and solution-oriented mindset.

• Strong communication and teamwork skills.

• High level of Spanish and minimum B2+ English.

Nice to have

• Aviation-related studies or training will be highly valued.

• Around 1-2 years of previous experience in Crew Control, Crew Planning, an Operations Control Centre, airline operations or airport operations will be highly valued.

• Experience in airport flight coordination or another fast-paced operational environment will be considered an advantage.

• Knowledge of crew management, crew optimisation, crew travel or scheduling processes will be valued.

• Familiarity with aviation regulations, crew agreements, roster policies or airline operational procedures will be an advantage.

• Availability for an immediate or short-term start is required.

Education & certifications

• University degree or Higher Vocational Training in Aviation Management, Airport Management, Transport, Logistics, Operations, Business Administration or a related field.

The role

As a Crew Control Agent, you will be part of the Operations Control Centre, reporting to the Head of Crew Operations. Your mission will be to manage Pilot and Cabin Crew resources on a day-to-day basis, ensuring a safe, punctual and reliable operation.

You will anticipate and resolve crew-related operational disruptions while ensuring that every decision complies with applicable regulations, the Operations Manual, crew agreements and internal procedures.

What you'll do

• Manage Pilot and Cabin Crew resources efficiently and cost-effectively to ensure appropriate coverage of the daily flight operation.

• Resolve operational disruptions, including crew sickness, last-minute staffing requirements, flight changes and aircraft rerouting.

• Ensure that all crew assignments and operational decisions comply with statutory and regulatory requirements, the Operations Manual, crew agreements and roster policies.

• Analyse operational incidents and identify agile, practical and compliant solutions.

• Prioritise safety and punctuality in all crew-related and operational decisions.

• Coordinate with Pilots, Cabin Crew, other operational departments and internal stakeholders to ensure operational continuity.

• Maintain accurate information and records in the department's operational systems.

About Vueling

Vueling is a Spanish low-cost airline headquartered in Barcelona, operating a large network of short- and medium-haul flights across Europe, North Africa, and the Middle East. As part of the International Airlines Group (IAG), which also includes British Airways and Iberia, Vueling is one of Europe's leading low-cost carriers, carrying tens of millions of passengers annually and operating a fleet of over 100 Airbus aircraft. The airline is known for its focus on efficiency, digital innovation, and a strong presence in the Mediterranean region.

Vueling's headquarters and main operational base are in Barcelona, with additional bases in cities like Madrid, Malaga, and Seville. The company's work culture is dynamic and fast-paced, reflecting the airline industry's demands, and it offers opportunities for international professionals in areas such as flight operations, data analysis, customer experience, and corporate functions. With English as a common working language alongside Spanish and Catalan, Vueling is an attractive employer for international talent looking to work in a vibrant, multicultural environment in Spain.

Industry: Airlines
Founded: 2004
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Malaga and 1 more
Website: vueling.com

Good to know if you are moving

Vueling is headquartered in Barcelona, offering a unique opportunity to live and work in one of Europe's most popular cities.
As part of IAG, Vueling provides access to a large international network and potential career mobility within the group.
The airline operates in a multilingual environment, with Spanish, Catalan, and English commonly used, making it accessible for international professionals.
Vueling's roles in operations, analytics, and customer service offer exposure to the dynamic aviation industry in Spain.
The company offers competitive benefits and a chance to work in a fast-growing sector with a strong focus on digital innovation.

In their own words

About the company & team

💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.

Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together

At Vueling, we connect people, places and opportunities ✈️

As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Additional information

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.

All open roles at Vueling