Senior Dialogflow Architect

Accenture Song is the Accenture unit that combines creativity, data, technology, and design to create relevant and scalable client experiences.

We are looking for a Senior Conversational Solutions Architect with experience in Google Dialogflow CX/CES to technically lead conversational automation projects across digital and voice channels. You will be responsible for defining solution architecture, coordinating integrations with corporate platforms, and ensuring the quality of developments, working closely with clients, analysts, and multidisciplinary teams.

Main responsibilities

• Design and define conversational architectures on Google Dialogflow CX/CES, ensuring scalable and high-quality solutions.
• Lead the integration of channels such as WhatsApp and Voice with Contact Center platforms (Genesys) and corporate systems such as Salesforce and REST APIs.
• Make key technical decisions and ensure best architectural practices.
• Supervise and support the analyst team, validating developments and deliverables before deployment.
• Participate in agile ceremonies and track the backlog with the client.
• Maintain technical documentation and ensure compliance with security, performance, and scalability standards.

• More than 5 years of experience in Contact Center projects and conversational solutions.
• Solid experience with Google Dialogflow CX/CES, including designing conversational assistants, NLU, webhooks, and integration with Google Cloud Platform (GCP).
• Experience integrating Contact Center platforms such as Genesys Cloud or similar.
• Knowledge of integrating REST APIs and CRM systems, preferably Salesforce.
• Ability to lead technical teams and communicate architectural decisions to both technical and business profiles.
• B2 level of English or higher.

Will be valued

• Google Cloud certifications (CCAI, Cloud Architect, or equivalent).
• Experience with Google Agent Assist, Vertex AI, or Gemini applied to conversational use cases.
• Knowledge of agile methodologies (Scrum/Kanban) and tools such as Jira and Confluence.
• Experience in the insurance or financial sectors.
• Knowledge of messaging platforms such as WhatsApp Business API, Sprinklr, or similar.

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the human connection essential for working with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the world's most diverse company.

Additionally, we offer you other BENEFITS such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture Song es la unidad de Accenture que combina creatividad, datos, tecnología y diseño para crear experiencias de cliente relevantes y escalables.

Buscamos un/a Arquitecto/a Senior de Soluciones Conversacionales con experiencia en Google Dialogflow CX/CES para liderar técnicamente proyectos de automatización conversacional en canales digitales y voz. Serás responsable de definir la arquitectura de las soluciones, coordinar integraciones con plataformas corporativas y asegurar la calidad técnica de los desarrollos, trabajando de forma cercana con clientes, analistas y equipos multidisciplinares.

Responsabilidades principales

• Diseñar y definir arquitecturas conversacionales sobre Google Dialogflow CX/CES, garantizando soluciones escalables y de alta calidad.
• Liderar la integración de canales como WhatsApp y Voz con plataformas de Contact Center (Genesys) y sistemas corporativos como Salesforce y APIs REST.
• Tomar decisiones técnicas clave y asegurar las mejores prácticas de arquitectura.
• Supervisar y dar soporte al equipo de analistas, validando desarrollos y entregables antes de su despliegue.
• Participar en ceremonias ágiles y realizar el seguimiento del backlog junto al cliente.
• Mantener la documentación técnica y velar por el cumplimiento de estándares de seguridad, rendimiento y escalabilidad.

• Más de 5 años de experiencia en proyectos de Contact Center y soluciones conversacionales.
• Experiencia sólida con Google Dialogflow CX/CES, incluyendo diseño de asistentes conversacionales, NLU, webhooks e integración con Google Cloud Platform (GCP).
• Experiencia integrando plataformas de Contact Center como Genesys Cloud o similares.
• Conocimientos en integración de APIs REST y sistemas CRM, preferiblemente Salesforce.
• Capacidad para liderar equipos técnicos y comunicar decisiones de arquitectura a perfiles técnicos y de negocio.
• Nivel de inglés B2 o superior.

Se valorará

• Certificaciones de Google Cloud (CCAI, Cloud Architect o equivalentes).
• Experiencia con Google Agent Assist, Vertex AI o Gemini aplicados a casos de uso conversacionales.
• Conocimientos de metodologías ágiles (Scrum/Kanban) y herramientas como Jira y Confluence.
• Experiencia en los sectores asegurador o financiero.
• Conocimiento de plataformas de mensajería como WhatsApp Business API, Sprinklr o similares.

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo de híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Además, te ofrecemos otros BENEFICIOS como:

• Seguro médico, de Vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, de días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.