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Senior Dialogflow Architect

Hybrid in Madrid·Full-time·Added 2 months ago

Accenture

146 open roles

Overview

Work mode
Hybrid, Madrid
Contract
Full-time
English
Required
Experience
5+ years
Benefits
Private health insurance, flexible pay plan

Visa options

  • The ad doesn’t mention sponsorship

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • More than 5 years of experience in Contact Center projects and conversational solutions.
  • Solid experience with Google Dialogflow CX/CES, including designing conversational assistants, NLU, webhooks, and integration with Google Cloud Platform (GCP).
  • Experience integrating Contact Center platforms such as Genesys Cloud or similar.
  • Knowledge of integrating REST APIs and CRM systems, preferably Salesforce.
  • Ability to lead technical teams and communicate architectural decisions to both technical and business profiles.
  • B2 level of English or higher.

Nice to have

  • Google Cloud certifications (CCAI, Cloud Architect, or equivalent).
  • Experience with Google Agent Assist, Vertex AI, or Gemini applied to conversational use cases.
  • Knowledge of agile methodologies (Scrum/Kanban) and tools such as Jira and Confluence.
  • Experience in the insurance or financial sectors.
  • Knowledge of messaging platforms such as WhatsApp Business API, Sprinklr, or similar.

Pay & benefits

What you'll get

At Accenture, a company recognized as a Great Place To Work®, we advocate for a hybrid work model that, thanks to technology and our facilities, allows us to maintain the human connection essential for working with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the world's most diverse company.

Additionally, we offer you other BENEFITS such as:

  • Medical, life, and accident insurance
  • Medical service and wellness programs
  • Flexible compensation program and stock purchase
  • Flexibility programs (working hours, days off, vacation...)
  • Individualized training plan
  • Sustainability programs and the Accenture Foundation
  • Employee network for diversity
  • Other benefits: Bankinter office with special conditions and profit sharing

The role

Accenture Song is the Accenture unit that combines creativity, data, technology, and design to create relevant and scalable client experiences.

We are looking for a Senior Conversational Solutions Architect with experience in Google Dialogflow CX/CES to technically lead conversational automation projects across digital and voice channels. You will be responsible for defining solution architecture, coordinating integrations with corporate platforms, and ensuring the quality of developments, working closely with clients, analysts, and multidisciplinary teams.

What you'll do

Main responsibilities

  • Design and define conversational architectures on Google Dialogflow CX/CES, ensuring scalable and high-quality solutions.
  • Lead the integration of channels such as WhatsApp and Voice with Contact Center platforms (Genesys) and corporate systems such as Salesforce and REST APIs.
  • Make key technical decisions and ensure best architectural practices.
  • Supervise and support the analyst team, validating developments and deliverables before deployment.
  • Participate in agile ceremonies and track the backlog with the client.
  • Maintain technical documentation and ensure compliance with security, performance, and scalability standards.

Hiring process

2 steps1 interviewa task to do
  1. Application · 15 min

  2. Application review · With recruiters

  3. Interviews

    They contact you by phone or email (Workday) to schedule interviews by phone, video call or in person.

  4. Online activity

    Online test · Not every role

    For some roles you are asked to complete an online activity on technical skills, strengths or decision-making.

  5. Offer

  • Response time depends on the role and area; your recruiter can give you guidance.
  • If you are not selected, they keep your information for future opportunities.

About Accenture

Accenture is a global professional services company specializing in information technology services and consulting, with a workforce of over 700,000 people serving clients in more than 120 countries. The company operates across five business areas: Strategy and Consulting, Technology, Operations, Industry X, and Song, offering services that range from digital transformation and AI implementation to SAP integration and cybersecurity. Accenture is recognized as a global leader in consulting and technology services, consistently ranked among the world's largest and most influential firms in its sector.

In Spain, Accenture has a significant presence with offices in Madrid, Barcelona, and other major cities, employing thousands of professionals. The company is a major employer of international talent, offering roles in areas such as SAP consulting, AI engineering, cybersecurity, and digital design. Accenture's work culture emphasizes innovation, continuous learning, and diversity, making it an attractive destination for professionals seeking to advance their careers in a global environment. With a strong focus on emerging technologies like generative AI and agentic AI, Accenture Spain provides ample opportunities for international hires to work on cutting-edge projects.

Industry
Consulting
Founded
1989
Employees
500,000+
Headquarters
Dublin, Ireland
In Spain
Madrid, Barcelona, Bilbao and 4 more

Good to know if you are moving

  • Accenture Spain has offices in Madrid, Barcelona, and other cities, with a large number of roles in technology and consulting.
  • The company offers a global career framework, making it easier for international hires to transfer between countries.
  • Accenture is known for its strong focus on learning and development, with extensive training programs and certifications.
  • Many roles in Spain are bilingual, requiring both Spanish and English, but some positions are open to English-only speakers.
  • Accenture provides visa sponsorship and relocation support for qualified international candidates.

In their own words

About the company & team

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Additional information

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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