Collaboration and Communication Platform Management Techs (English + Spanish) Copy 02

Accenture, recognized as a Great Place To Work®, a world-leading professional services company that helps major companies, public administrations, and other organizations worldwide develop their digital core, optimize their operations, accelerate revenue growth, and enhance services for citizens, creating tangible value at speed and scale. We are looking for a profile with between 4.5 and 7 years of professional experience to join a team specialized in managing collaboration and communication platforms. The selected person will act as a technical reference, collaborating with multiple teams to ensure the availability, performance, and evolution of these platforms, actively participating in decision-making and the continuous improvement of services. The position is based in Seville under a hybrid work model, working some days from home and others from the office, where you can create valuable synergies with the rest of your team.

• Manage and operate collaboration platforms (Microsoft Teams, Exchange Online, SharePoint Online), including administration, advanced configuration, and incident resolution.
• Monitor infrastructure events using tools such as Splunk, Azure Monitor, or ServiceNow Event Management to prevent incidents and optimize service.
• Automate operational tasks through scripting (PowerShell, Python) and configuration management tools.
• Coordinate with network, security, and workplace teams to ensure the correct integration and operation of communication services.

Responsibilities:

• Operate and maintain collaboration and communication platforms, ensuring high availability, performance, and security.
• Lead infrastructure event management (Infrastructure Event Management), identifying patterns and proposing operational improvements.
• Govern the continuous delivery of service, ensuring compliance with SLAs and XLAs.
• Implement improvements in incident, problem, and change management processes (ITIL).
• Collaborate on security improvement initiatives for corporate communication platforms.
• Identify opportunities for automation and efficiency in the operation of digital services.

Essential requirements:

• Between 4.5 and 7 years of professional experience in IT infrastructure platform management.
• Minimum 2 years of experience in Infrastructure Event Management using tools such as Splunk, Azure Monitor, Dynatrace, or ServiceNow.
• Approximately 3 years of experience in managing collaboration platforms (Microsoft 365: Teams, Exchange, SharePoint).
• English level B2.
• Education: University degree in Computer Engineering, Telecommunications, or a related field. Equivalent experience in related roles is accepted in the absence of a degree.

Valuable requirements:

• Minimum 2 years of experience in Data Management and Integration.
• Minimum 2 years of experience with Issue Management tools (ServiceNow or others).
• Minimum 2 years of experience in IT Infrastructure Operations.
• Minimum 2 years of experience in IT Security Operations.
• Minimum 1 year of experience in structured problem analysis and resolution (Problem Management).
• Minimum 1 year of experience in automation using PowerShell or Python. Knowledge and experience in using generative artificial intelligence and AI tools applied to the workplace, in line with Accenture's commitment to the responsible and effective use of AI.

Additionally, we offer other benefits such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

It is essential to reside in Spain and have a work permit. Functions:

At Accenture, recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Note: To fully optimize the offer for HiredScore, it would be advisable to confirm:

• Exact English level required (B2).
• Whether any specific Microsoft 365 certification (MS-100, MS-102, etc.) should be included as a mandatory or valued requirement.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.Buscamos un perfil con entre 4,5 y 7 años de experiencia profesional para incorporarse a un equipo especializado en la gestión de plataformas de colaboración y comunicación. La persona seleccionada actuará como referente técnico, colaborando con múltiples equipos para garantizar la disponibilidad, rendimiento y evolución de estas plataformas, participando activamente en la toma de decisiones y en la mejora continua de los servicios.El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.

• Gestionar y operar plataformas de colaboración (Microsoft Teams, Exchange Online, SharePoint Online) incluyendo administración, configuración avanzada y resolución de incidencias.
• Monitorizar eventos de infraestructura mediante herramientas como Splunk, Azure Monitor o ServiceNow Event Management para prevenir incidencias y optimizar el servicio.
• Automatizar tareas operativas mediante scripting (PowerShell, Python) y herramientas de gestión de configuración.
• Coordinar con equipos de redes, seguridad y workplace para garantizar la correcta integración y operación de servicios de comunicación.

Responsabilidades:

• Operar y mantener plataformas de colaboración y comunicación asegurando alta disponibilidad, rendimiento y seguridad.
• Liderar la gestión de eventos de infraestructura (Infrastructure Event Management), identificando patrones y proponiendo mejoras operativas.
• Governar la entrega continua del servicio asegurando cumplimiento de SLAs y XLAs.
• Implementar mejoras en procesos de gestión de incidencias, problemas y cambios (ITIL).
• Colaborar en iniciativas de mejora de seguridad en plataformas de comunicación corporativa.
• Identificar oportunidades de automatización y eficiencia en la operación de servicios digitales.

Requisitos imprescindibles:

• Entre 4,5 y 7 años de experiencia profesional en gestión de plataformas de infraestructura IT.
• Mínimo 2 años de experiencia en Infrastructure Event Management utilizando herramientas como Splunk, Azure Monitor, Dynatrace o ServiceNow.
• Aproximadamente 3 años de experiencia en administración de plataformas de colaboración (Microsoft 365: Teams, Exchange, SharePoint).
• Nivel de inglés B2.
• Titulación: Grado universitario en Ingeniería Informática, Telecomunicaciones o similar. Se acepta experiencia equivalente en funciones relacionadas en ausencia de titulación.

Requisitos valorables:

• Mínimo 2 años de experiencia en Data Management and Integration.
• Mínimo 2 años de experiencia en herramientas de Issue Management (ServiceNow u otras).
• Mínimo 2 años de experiencia en IT Infrastructure Operations.
• Mínimo 2 años de experiencia en IT Security Operations.
• Mínimo 1 año de experiencia en análisis y resolución estructurada de problemas (Problem Management).
• Mínimo 1 año de experiencia en automatización mediante PowerShell o Python. Conocimientos y experiencia en el uso de inteligencia artificial generativa y herramientas de IA aplicadas al puesto de trabajo, en línea con la apuesta de Accenture por un uso responsable y efectivo de la IA.

Además, te ofrecemos otros beneficios como:

• Seguro médico, de Vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, de días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Es imprescindible residir en España y tener permiso laboral en España.Funciones:

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Nota: Para optimizar completamente la oferta para HiredScore, sería recomendable confirmar:

• Nivel exacto de inglés requerido (B2).
• Si alguna certificación específica de Microsoft 365 (MS-100, MS-102, etc.) debe incluirse como requisito imprescindible o valorable.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.