Senior Collaboration Platforms Analyst / Microsoft 365

Accenture, recognized as a Great Place To Work®, is a world-leading professional services company that helps major corporations, public administrations, and other organizations worldwide develop their digital core, optimize operations, accelerate revenue growth, and enhance citizen services, delivering tangible value at speed and scale. We are looking for a Collaboration and Communication Platform Management profile at the Senior Analyst level, with 3 to 4.5 years of experience, focused on the management, operation, and continuous improvement of corporate collaboration and communication platforms, actively participating in the optimization of IT services and the end-user experience. The position is based in Seville under a hybrid work model, with some days worked from home and others at the office, where you can build interesting synergies with the rest of your team.

• Manage and operate collaboration platforms (Microsoft Teams, Exchange Online, SharePoint Online), ensuring availability, performance, and compliance with SLAs/XLAs.
• Monitor infrastructure events using Infrastructure Event Management tools (such as Azure Monitor, Splunk, Dynatrace), performing proactive analysis and incident resolution.
• Implement continuous improvements to communication and collaboration services, optimizing the end-user digital experience.
• Coordinate incident and problem management in collaboration environments, applying ITIL methodologies and ITSM tools such as ServiceNow.

Responsibilities:

• Administer messaging, unified communications, and collaboration services in cloud and/or hybrid environments (primarily Microsoft 365).
• Supervise infrastructure events and alerts, identifying patterns, trends, and potential operational risks.
• Ensure service continuity through structured incident, problem, and change management following ITIL processes.
• Implement automations and operational optimizations in the management of collaboration platforms.
• Collaborate with security teams to ensure compliance with access policies, data protection, and corporate standards.
• Identify opportunities for continuous service improvement and lead initiatives to increase operational efficiency.

Essential requirements:

• Between 3 and 4.5 years of experience in managing and operating collaboration and communication platforms (Microsoft Teams, Exchange Online, SharePoint Online, or similar).
• Minimum 2 years of experience in Infrastructure Event Management using tools such as Azure Monitor, Splunk, Dynatrace, or similar.
• Minimum 1 year of experience in administering IT services in cloud environments (Microsoft 365, Azure, or other equivalent environments).
• At least 2 years of experience in incident management using ITSM tools (ServiceNow, Remedy, or similar).
• English level B2.
• University degree in computer science or vocational training in Telecommunications, Information Systems, or related fields.

Valuable requirements:

• Minimum 1 year of experience in Data Management and data integration in IT environments.
• Minimum 1 year of experience in IT Infrastructure Operations.
• Experience in automation through scripting (PowerShell, Python) for at least 1 year.
• Practical application of problem-solving skills in complex environments for at least 1 year.

Additionally, we offer other benefits such as:

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible compensation program and stock purchase
• Flexibility programs (working hours, days off, vacation...)
• Individualized training plan
• Sustainability programs and the Accenture Foundation
• Employee network for diversity
• Other benefits: Bankinter office with special conditions and profit sharing

It is essential to reside in Spain and have a work permit. Functions:

At Accenture, recognized as a Great Place To Work®, we believe in a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to sustain our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture, reconocida como Great Place To Work®, una compañía líder mundial en servicios profesionales que ayuda a las principales empresas, administraciones públicas y otras organizaciones del mundo a desarrollar su core digital, optimizar sus operaciones, acelerar el crecimiento de sus ingresos y mejorar los servicios para los ciudadanos, creando valor tangible a velocidad y escala.Buscamos un perfil de Collaboration and Communication Platform Management en nivel Senior Analyst, con entre 3 y 4,5 años de experiencia, orientado a la gestión, operación y mejora continua de plataformas de colaboración y comunicación corporativas, participando activamente en la optimización de servicios IT y la experiencia del usuario final.El puesto se desempeña en Sevilla en un modelo de trabajo híbrido realizando algunos días desde tu casa y otros en la oficina donde podrás crear interesantes sinergias con el resto de tu equipo.

• Gestionar y operar plataformas de colaboración (Microsoft Teams, Exchange Online, SharePoint Online) asegurando disponibilidad, rendimiento y cumplimiento de SLA/XLAs.
• Monitorizar eventos de infraestructura mediante herramientas de Infrastructure Event Management (como Azure Monitor, Splunk, Dynatrace), realizando análisis proactivo y resolución de incidencias.
• Implementar mejoras continuas en los servicios de comunicación y colaboración, optimizando la experiencia digital del usuario final.
• Coordinar la gestión de incidencias y problemas en entornos de colaboración, aplicando metodologías ITIL y herramientas ITSM como ServiceNow.

Responsabilidades:

• Administrar servicios de mensajería, comunicaciones unificadas y colaboración en entornos cloud y/o híbridos (Microsoft 365 principalmente).
• Supervisar eventos y alertas de infraestructura, identificando patrones, tendencias y posibles riesgos operativos.
• Garantizar la continuidad del servicio mediante la gestión de incidentes, problemas y cambios siguiendo procesos ITSM estructurados.
• Implementar automatizaciones y optimizaciones operativas en la gestión de plataformas de colaboración.
• Colaborar con equipos de seguridad para asegurar el cumplimiento de políticas de acceso, protección de datos y estándares corporativos.
• Identificar oportunidades de mejora continua en los servicios y liderar iniciativas para aumentar la eficiencia operativa.

Requisitos imprescindibles:

• Entre 3 y 4,5 años de experiencia en gestión y operación de plataformas de colaboración y comunicación (Microsoft Teams, Exchange Online, SharePoint Online o similares).
• Mínimo 2 años de experiencia en Infrastructure Event Management utilizando herramientas como Azure Monitor, Splunk, Dynatrace o similares.
• Mínimo 1 año de experiencia en administración de servicios IT en entornos cloud (Microsoft 365, Azure u otros entornos equivalentes).
• Experiencia de al menos 2 años en gestión de incidencias mediante herramientas ITSM (ServiceNow, Remedy o similares).
• Nivel de inglés B2.
• Grado universitario en informática o FP, Telecomunicaciones, Sistemas de Información o áreas afines.

Requisitos valorables:

• Mínimo 1 año de experiencia en Data Management e integración de datos en entornos IT.
• Mínimo 1 año de experiencia en IT Infrastructure Operations.
• Experiencia en automatización mediante scripting (PowerShell, Python) durante al menos 1 año.
• Aplicación práctica de habilidades de resolución de problemas en entornos complejos durante al menos 1 año.

Además, te ofrecemos otros beneficios como:

• Seguro médico, de Vida y accidentes
• Servicio médico y programas de bienestar
• Programa de retribución flexible y compra de acciones
• Programas de flexibilidad (horaria, de días libres, vacaciones...)
• Itinerario formativo individualizado
• Programas de sostenibilidad y Fundación Accenture
• Red de empleados por la diversidad
• Otros beneficios: Oficina Bankinter con condiciones especiales y reparto de beneficios

Es imprescindible residir en España y tener permiso laboral en España.Funciones:

En Accenture, compañía reconocida como Great Place To Work®, apostamos por un modelo híbrido de trabajo que, gracias a la tecnología y a nuestras instalaciones, nos permiten mantener la conexión humana esencial para trabajar con nuestros equipos y clientes. Una conexión que nos permite mantener nuestra cultura de inclusión y diversidad y ser, según Refinitiv, la empresa más diversa del mundo.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.