Front Office Agent - Torre Melina a Gran Melia Hotel

• Minimum required experience of 1-3 years in similar positions
• Strong guest orientation and teamwork skills
• Advanced English is essential; a second language is valued
• Proactive, dynamic person with a strong service vocation

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

Melià Hotels international is looking for a Receptionist to join our team at Torre Melina Gran Melià Hotel..We are looking for a passionate candidate with good interpersonal and organizational skills who believes in a strong aptitude for guest relations.

To carry out the daily operations of the department, committing to achieving excellence in guest satisfaction. To work together with the team to meet and exceed guest service expectations.

Personalize each interaction with a guest by using their name during conversations.

Be responsible for maintaining guest profiles to have an accurate source of information about each client's needs and preferences, respecting local data protection regulations.

Be aware of possible VIPs arriving at or visiting the different areas of the hotel. Ensure they are received and escorted to their destination.

To efficiently handle all administrative reception tasks, ensuring accuracy in guest accounts and correct billing/charging of guest credit cards, following local regulations regarding billing limits.

Handle all customer complaints professionally, personally, and empathetically.

To ensure that all relevant information is promptly communicated to the reception management team.

Seek ways to continuously improve your personal knowledge and skills, and be actively involved with leaders in creating best practices in the office.

Support the revenue team's established pricing strategy. Maximize hotel sales and revenue through Upselling/Cross-selling promotions.

Ensure that clients receive a quick and efficient check-in and check-out. If applicable, be knowledgeable about the digital check-in process to serve the guest accordingly.

Attend to internal and/or external client telephone requests, whenever the hotel does not have a centralized Guest Service Line.

Become an ambassador for the hotel at any time you represent the company.

Be responsible for maintaining guest profiles to ensure an accurate source of information about each client's needs and preferences.

To ensure that all relevant information is promptly communicated to the reception management team.

Ability to work under supervision, be courteous and helpful to both colleagues and guests, have good communication skills, be enthusiastic, and have a willingness to learn.

Ability to understand and exceed guest expectations and needs.

Support, maintain, and enforce the hotel's service standards.

Ensure that all client inquiries or requests are addressed politely and efficiently, within an acceptable time frame.

To know the Brand philosophy and comply with the standards, operational manuals, and identity guidelines applicable to the department.

To look after the guest experience and personalize their stay, anticipating their needs and exceeding their expectations.

To handle guest incidents, communicating the actions taken to the person in charge. To escalate the incident to the person in charge if a solution cannot be provided.

To know the Guest Voice objectives and carry out the necessary actions to achieve them.

To support the person in charge with the Sensorial Architecture established for their areas.

To know and promote the hotel's services and facilities, as well as the entertainment program, experiences, and events.