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Front Office Agent

On-site in Alcobendas·Full-time·Added 1 month ago

Agency
Adecco España

5489 open roles

Overview

Salary
€23,000 a year

About €1,520 a month after tax.

Work mode
On-site, Alcobendas
Contract
Fixed-term contract, full-time hours
Spanish
Fluent
Experience
2+ years

Visa options

  • The ad rules out sponsorship

    Per the ad: “Desde Adecco estamos buscando un/a Front Office Agent para una importante empresa ubicada en la zona de Alcobendas.”

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Experience in customer service or sales, minimum 2 years in a similar or higher position.

- English level (desirable)

- Very good communication skills.

-Customer orientation

-Knowledge of Office (Word, Excel, PowerPoint)

-Effective teamwork

-Flexibility and adaptability to different work needs

-Organization at work

-Prioritization of tasks

Pay & benefits

What you'll get

- 4-month contract + possibility of incorporation.

- Full-time schedule from Monday to Thursday from 09:30 to 18:30 and Friday from 08:30 to 17:30

- Salary: €23,000 gross/year.

The role

From Adecco we are looking for a Front Office Agent for an important company located in the Alcobendas area.

You will mainly be responsible for managing and coordinating customer service through different channels, ensuring a quality experience and compliance with the established service indicators.

Your main duties will be:

1. Compliance with the established KPIs following the commercial strategy set by the company.

2. Effective management of the workload of the Customer Service team's tasks (multichannel) (on time and in form).

3. Provide excellent service and meet customer needs (multichannel: phone, email, and other written channels).

4. Management and resolution of incidents and complaints.

5. Management and processing of orders according to the required standards.

6. Management and processing of quotes (prices and deadlines) according to the required standards.

7. Updating the customer database. Detection of errors.

8. Provide support/service to customers (web, our way of working, our value proposition, etc.).

9. Detection of opportunities.

10. Effective prioritization of tasks according to workload. Support/assistance to the rest of the Customer Service areas as required by business needs.

11. Continuous improvement. Seeking the most efficient way to manage work.

12. Use of RS systems and tools.

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Hiring process

1 interview

  • Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
  • The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com
All open roles at Adecco España
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