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Customer Service Agent

On-site in Meco·Full-time·Added 5 days ago

Randstad España

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Overview

Job details

€9.56 an hour
Gross, as stated in the ad.
Fixed-term contract
Full-time.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Meco
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

Experience: At least 1 year in similar customer service or call center roles.

Soft Skills:

Active listening and patience.

Excellent verbal communication (diction, tone, and fluency).

High tolerance for frustration and the ability to manage conflict situations.

Technical Skills: Proficiency in office tools and fast typing speed. Previous experience with CRMs (Salesforce, Zendesk, etc.) is a plus.

The role

Do you have previous customer service experience and are you passionate about solving problems in real time?

Are you comfortable working in digital environments and are you motivated by the technology and logistics sector?

We are looking for a communicative, empathetic person with strong problem-solving skills to join our support team. As a Phone-Based Customer Service Agent, you will be the voice of the company, turning customer inquiries into positive experiences, ensuring quality in every interaction and building customer loyalty.

What you'll do

Call management: Handling inbound calls and making follow-up calls to resolve questions, issues, or requests for information.

Problem resolution: Identifying customer needs and providing quick, effective solutions according to company protocols.

Data logging: Accurately documenting every interaction in the CRM system, ensuring the customer history is always up to date.

Multichannel support: (Optional, depending on the company) Handling emails or live chats related to phone inquiries.

Meeting targets: Achieving established KPIs (average handling time, customer satisfaction score, and call quality).

Benefits and conditions

Work location: Meco
40-hour weekly schedule: Mon-Fri 10:00-14:00 and 16:00-20:00H
Salary: €9.56 gross per hour
Contract: 3-month contract with the possibility of extension
Immediate start

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry: Staffing
Website: randstad.es

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