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Contact Center Agent

On-site in Madrid·Full-time·Added 3 days ago

Still open when we checked on 8 Oct

Overview

Job details

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have 2+ years of experience

    Junior-level role.

  • Compulsory secondary education (ESO)

    “Educación Secundaria Obligatoria (ESO) o equivalente.” — per the ad.

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Compulsory Secondary Education (ESO) or equivalent. Minimum of 2 years of experience in telephone customer service or a contact center. Regular use of Microsoft Office and digital communication tools. Ability to collect, interpret, and manage information effectively. Excellent communication skills, active listening, and customer orientation. English level B2 or higher. (desirable)

Pay & benefits

What you'll get

  • We offer: Full-time employment. Competitive Salary. Temporary contract.

The role

Are you passionate about customer service and do you enjoy helping people? We are looking for a service-oriented Contact Center Agent, with excellent communication skills and a desire to be part of a dynamic and innovative environment.

What you'll do

  • Your main responsibilities: Provide telephone and multichannel assistance to patients and customers, ensuring high standards of quality and satisfaction. Manage inquiries, orders, claims, and incidents, correctly recording all information in the internal systems. Make outbound calls and manage communications through various channels such as telephone, email, SMS, WhatsApp, or digital applications. Coordinate and manage appointments, schedules, and patient follow-up. Offer support to both external customers and different internal areas of the organization. Guarantee the quality and accuracy of the recorded data. Carry out administrative tasks associated with daily activity. Participate actively in digitalization and process automation projects, contributing to the continuous improvement and technological evolution of the company. Ensure compliance with Quality, Safety, and Environment standards within the area of responsibility.

About Talent Search People

Talent Search People is an international recruitment and HR consulting firm founded in 2006. It provides services including recruitment, RPO, executive search, and HR services, helping companies find talent across various sectors and levels. The company has a multicultural team and emphasizes values such as passion, courage, humility, flexibility, transparency, and closeness.

Talent Search People has a strong presence in Spain, with offices in Barcelona and Madrid, and has supported the creation of a tech hub in Barcelona. The company offers roles for international professionals, including multilingual positions, and has experience in high-rotation and operationally demanding environments.

Industry
Recruitment
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