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Customer Service Experience Specialist

On-site in Barcelona·Full-time·Added yesterday (last checked 14 Oct)

Agency

Adecco España

5325 open roles

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Overview

Work mode: On-site, Barcelona
Contract: Fixed-term contract, full-time hours
English: Required
Education: University degree

Visa options

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

✅ Degree in Business Administration, Commerce, Logistics, or similar.

✅ Previous experience in:

Customer Service.

Order Management.

Order to Cash processes.

Customer service and interaction.

✅ Intermediate level of English.

✅ Basic level of Excel.

✅ Organized, proactive person, customer-oriented and with the ability to work in a team.

Nice to have

✅ Experience with the following is highly valued:

SAP.

Service Cloud.

CRM tools.

Pay & benefits

What you'll get

Temporary contract of 3 to 6 months.

Joining a leading multinational company.

Dynamic, international environment.

Opportunity to develop experience in Customer Service and customer management.

Training and collaboration with multidisciplinary teams.

Salary: 32,780.81 gross per year

The role

🚀 Specialist CSX (Customer Service Experience) | Barcelona | Temporary

📍 Location: Barcelona

We are looking for a Specialist CSX (Customer Service Experience) to join the Customer Service team on a temporary basis. The selected person will be the main point of contact for customers, ensuring an excellent service experience and managing key processes related to orders, incidents, and commercial follow-up.

If you are looking for a new professional challenge in customer service and process management, we want to meet you! 🚀

What you'll do

Act as the single point of contact for customers, ensuring professional and effective service.
Manage Order to Cash (OTC) processes and activities related to Customer Service.
Resolve inquiries, incidents, and cases of varying complexity.
Record and follow up on interactions using CRM tools.
Collect customer feedback and identify opportunities to improve the service experience.
Coordinate with different internal departments to ensure customer expectations are met. Manage and update information in SAP and CRM systems.
Plan and prioritize tasks in a dynamic, customer-oriented environment.

How you'll work

📄 Temporary contract: 3 to 6 months (medical leave replacement)

🕒 Start date: Immediate

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com