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Customer Service Representative

Remote from Spain·Added 6 days ago

Transcom

25 open roles

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Overview

Job details

Fully remote
Only from certain places, per the ad: “Poste en télétravail, accessible aux candidat·e·s résidant dans la province de Barcelone”

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.

This job was automatically translated to English.

Pay & benefits

What you'll get

Here is what we offer you!

Gross monthly remuneration: €1,559.24 (language bonus included).
A gift card for your birthday.
Referral bonuses if you recommend candidates to us.
A loyalty program rewarding your seniority.

Visa & relocation

Important: To be considered for this position, you must have the legal right to live and work in Spain. In accordance with Transcom's policy in Spain, we do not offer visa sponsorship. Please ensure that your eligibility documents are valid and up to date at the time of your application.

Requirements

What we're looking for

What we are looking for:

Perfect mastery of French (native or C2 level), both written and spoken.
Excellent mastery of English (C1 level), both written and spoken
Excellent communicator: You know how to listen with empathy, express yourself clearly, and adapt your speech to each interlocutor.
IT proficiency: You navigate easily between different tools and software. Communication skills
Priority management: You are able to manage multiple requests simultaneously in a dynamic environment, while remaining calm and efficient.
Solution-oriented: You actively seek the best solution to guarantee customer satisfaction.
Flexibility and team spirit: You adapt easily and enjoy collaborating to achieve common goals.
Sense of service: You are convinced that every customer deserves to be heard, respected, and to receive the best possible service.

The role

Customer Service Representative (CSR)

As a member of the Transcom Group, Forcontact combines its omnichannel customer experience expertise with the strength of a global leader. With operations in Spain, Croatia, Albania, and Kosovo, we share the same passion: being as committed to our clients as their own fans. That is why the world's most beloved brands, from innovative fintechs to leading tech players, trust us to be the voice behind their success.

Want to provide great customer service from Spain?

For our office in the heart of Barcelona, we are looking for passionate French-speaking customer advisors to join one of our projects with recognized brands with an immediate start (ASAP). (we are still keeping the name a mystery, but you won't be disappointed).

What you'll do

Join our Transcom family as a Customer Advisor for the French-speaking market! Your daily routine will consist of:

Assisting and advising our customers by phone and email with empathy and professionalism.
Handling and resolving questions regarding orders, shipments, and deliveries.
Ensuring proactive follow-up on files to guarantee each customer's satisfaction.
Transforming every contact into a positive experience, thereby strengthening trust in the brand

How you'll work

Contract: We offer a fixed-term contract until February 19, 2027.
Working conditions: Remote position, accessible to candidates residing in the province of Barcelona, in accordance with our operational and contractual requirements.
Schedule: 39-hour per week contract, Monday to Friday, from 09:00 to 18:00. Enjoy your weekends with fixed weekday schedules.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona
Website: transcom.com

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

What life at Transcom looks like:

At Transcom, we are resolutely committed. To our clients and to each other. Every day, someone begins their journey at Transcom. By transforming today's potential into tomorrow's skills. By being recognized for their hard work, team spirit, and support for others. By advocating for positive and lasting change within their teams and their community. This is simply our way of being at Transcom. Here, we take care of each other and support one another. You are included, just as you are, from day one. And with the right mindset, there is no limit to what we can achieve together.

All open roles at Transcom