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89,000+ live jobsHybrid in L'Hospitalet de Llobregat·Full-time·Added 2 days ago (last checked 23 Oct)
The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Nice to have
High school degree (or equivalent experience) with 2-3 years of relevant experience in a fast-paced Order Management role.
Experience with ERP systems such as SAP and CRM systems like SFDC.
Proficiency in MS Office, with advanced knowledge of Excel preferred.
Fluency in Spanish, Swedish, and English.
Location: Must be based in Barcelona
Process customer orders in compliance with company policies and standard operating procedures, demonstrating excellent data entry skills to review and input data accurately and efficiently.
Monitor EDI and digital order processing, resolving any platform-related issues.
Ensure pricing updates in the ERP system are accurate and up-to-date.
Track orders through to delivery, addressing issues proactively to improve On-Time Delivery (OTD).
Manage customer complaints, working with the Quality Representative to perform root cause analysis and implement corrective actions.
Oversee timely invoice management and dispute resolution in collaboration with the Accounts Receivable team.
Process credit notes efficiently, meeting set KPIs.
Respond to order status inquiries and resolve customer issues with a strong commitment to customer satisfaction.
Collaborate with teams such as Demand Planning, Logistics, Finance, and Technical Service to maintain or enhance customer satisfaction.
Ensure compliance with local regulations, internal policies, quality procedures, and the Sarbanes-Oxley Act (SOX). Support audits when required.
Handle customer calls, providing a high level of service.
Participate in daily team meetings to drive improvements in key metrics and enhance customer satisfaction.
Utilize problem-solving techniques to identify root causes and implement countermeasures.
Manage correspondence, redirecting it to the appropriate departments or individuals as needed.
Provide backup support to team members as required.
Contract: 6-month temporary contract.
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Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.
For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.
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