Field support engineer

Airbus Secure Land Communications (https://criticalcommunications.airbus.com/es), is the Airbus Group area for advanced communication solutions in sectors such as Utilities, Security, Transport, or Industry. We provide our global customers with a complete set of communication and collaboration solutions based on TETRA, Tetrapol, and broadband technologies. We are proud to be the European leader in our sector and one of the key players worldwide, with nearly 300 radio networks in over 80 countries and nearly 1,200 employees globally. As part of our entity's growth plan in Spain, responsible for our customers in Spain and Portugal, we are looking for our Madrid offices:

• Validation and implementation of new versions of PMR/TETRA and 3GPP critical communication systems.
• Management of different incidents with the objective of meeting SLAs and maximizing customer satisfaction. Including the analysis of the same for their resolution when possible or their management with support levels 3 and 4.
• Ensure 24-hour technical assistance (at company or customer facilities), in accordance with the contracts defined with customers.
• Possess minimum knowledge aimed at technical support, with continuous training. Know the system and stay up to date with its updates and modifications.
• Preparation of the necessary documentation relating to both internal and external technical support, as well as the technical training provided in the projects.

• Telecommunications Engineering, IT or similar; or equivalent training.
• Experience of at least 2 years in tasks similar to those required.
• Knowledge of PMR/TETRA Technologies, with knowledge of mobile communication applications, architecture, and protocols being valued.
• Knowledge of Computing, Servers, IP networks, and virtual machine environments.
• Knowledge of script and macro programming with languages such as AutoHotKey, Python, VBA, SQL, etc.
• Ability to communicate in English, both spoken and written.
• We will especially value proactivity, ability to work in a team, customer orientation, and availability to work in highly demanding environments where it is necessary to guarantee 24x7 service continuity.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus Secure Land Communications, S.A.

Integrated into the Operations Department and in coordination with other Group departments at local and global levels, after a training period, you will provide technical support to projects, in both public and private sectors, during the analysis, implementation, and maintenance phases of secure PMR/TETRA and 3GPP communication systems in critical services.

Permanent

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Professional

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus Secure Land Communications (https://criticalcommunications.airbus.com/es), es el área del Grupo Airbus de soluciones avanzadas de comunicación en sectores como Servicios Públicos, Seguridad, Transporte o Industria. Proporcionamos a nuestros clientes a nivel mundial, un completo conjunto de soluciones de comunicación y colaboración basadas en tecnologías TETRA, Tetrapol y de banda ancha. Estamos orgullosos de ser el líder europeo en nuestro sector y uno de los actores clave a nivel mundial, con casi 300 redes radio en más de 80 países y cerca de 1.200 empleados a nivel global. Como parte del plan de crecimiento de nuestra entidad en España, responsable de nuestros clientes en España y Portugal, buscamos para nuestras oficinas en Madrid:

• Validación e implementación de nuevas versiones de sistema de comunicaciones críticas PMR/TETRA y 3GPP.
• Gestión de las diferentes incidencias con el objetivo de cumplir los SLA y maximizar la satisfacción de los clientes. Incluyendo el análisis de las mismas para su resolución cuando sea posible o su gestión con los niveles de soporte 3 y 4.
• Asegurar la asistencia técnica 24 horas (en instalaciones de la empresa o del cliente), de acuerdo a los contratos definidos con los clientes.
• Disponer de conocimientos mínimos encaminados al soporte técnico, con formación continua. Conocer el sistema y estar al día en sus actualizaciones y modificaciones.
• Preparación de la documentación necesaria relativa al soporte técnico tanto interna como externa, así como la formación técnica que se imparta en los proyectos.

• Ingeniería de Telecomunicaciones, IT o similar; o formación equivalente.
• Experiencia de, al menos, 2 años en tareas similares a las requeridas.
• Conocimiento de Tecnologías PMR/TETRA, valorándose el conocimiento de aplicaciones, arquitectura y protocolos de comunicaciones móviles.
• Conocimiento de Informática, Servidores, redes IP y entornos de máquina virtual.
• Conocimiento de programación de scripts y macros con lenguajes como AutoHotKey, Python, VBA, SQL, etc.
• Capacidad para comunicarse en inglés, hablado y escrito.
• Valoraremos especialmente la proactividad, capacidad para trabajar en equipo, la orientación al cliente y la disponibilidad para trabajar en entornos muy demandantes donde es necesario garantizar la continuidad del servicio 24x7.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus Secure Land Communications, S.A.

Integrado en el Departamento de Operaciones y en coordinación con otros departamentos del Grupo a nivel local y global, después de un periodo de formación, dará soporte técnico a proyectos, tanto de sectores públicos como privados, en las fases de análisis, implementación y mantenimiento de sistemas de comunicaciones seguras PMR/TETRA y 3GPP en servicios críticos.

Permanent

-----

Professional

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.