Motor Claims Advisor - Conventions

What does BBVA Allianz offer you?

• Being part of a leading company in the insurance sector, backed by two great benchmarks such as BBVA and Allianz.
• A collaborative, innovative work environment oriented towards professional development.
• A continuous training plan and access to learning and growth opportunities.
• A flexible work model and initiatives oriented towards personal and professional work-life balance.
• Wellness and health programs to promote a holistic employee experience.
• Competitive compensation and social benefits.
• Opportunities for internal mobility and career development.
• Participation in transformation and innovation projects within the insurance field.
• A culture based on diversity, inclusion, and equal opportunities.

Motor Claims Specialist (Agreements)

At BBVA Allianz, we work to offer our customers an excellent experience at every moment of truth. You will be part of a dynamic team, oriented towards innovation and continuous improvement, where your technical knowledge and analytical capacity will be key to guaranteeing agile, rigorous, and high-quality management of Motor claims.

If you are passionate about technical claims management, the resolution of complex cases, and the fight against fraud, this could be your next professional opportunity.

What will you do at BBVA Allianz?

As a Motor Claims Specialist (Agreements), you will be responsible for the comprehensive management of motor claim files, providing your technical knowledge and guaranteeing excellent service to customers and collaborators.

Your main responsibilities include:

• Manage motor claim files from start to finish, with a special focus on direct indemnity agreements (CICOS, SDM, and REGULA), regardless of their complexity.
• Efficiently and specializedly use TIREA platforms and systems for the processing and resolution of files.
• Maintain continuous contact with customers, suppliers, and external collaborators, including loss adjusters, lawyers, and other specialists.
• Analyze policies, coverages, technical documentation, and expert reports to guarantee the correct resolution of the claim.
• Make reasoned technical decisions, ensuring compliance with regulations and established procedures.
• Perform all necessary actions for the efficient resolution of files, ensuring service quality and customer satisfaction.
• Detect, analyze, and manage possible signs of fraud, applying investigation and monitoring measures in accordance with internal regulations and protocols.
• Collaborate with different areas of the company to drive improvements in management and process optimization.

What does BBVA Allianz need from you?

• Higher education in Law, Business Administration and Management (ADE), or related degrees is highly valued.
• We will value specific certifications or knowledge related to insurance and claims management.

• Demonstrable experience in motor claims management.
• Experience in the application and management of CICOS, SDM, and REGULA agreements.
• Valuable experience in the investigation and management of files with signs of fraud.

• Solid knowledge of the complete motor claims management process.
• Proficiency in TIREA systems and tools associated with agreement management.
• Advanced handling of Microsoft Office office tools.
• Capacity for analysis and interpretation of technical, contractual, and expert documentation.
• Use of AI tools (ChatGPT, Copilot, or Gemini)

• Strong analytical skills and attention to detail
• A proactive, results-oriented profile.
• Excellent communication and negotiation skills.
• Ability to build relationships of trust with customers, collaborators, and suppliers.
• Service orientation and commitment to operational excellence.
• Ability to work in a team and manage priorities in dynamic environments.

Do you not meet all the requirements?

We would love to meet you regardless. At BBVA Allianz, we believe in potential, continuous learning, and professional development. Various studies show that some people, especially women and professionals belonging to underrepresented groups, tend to apply only when they meet 100% of the requirements.

If this position motivates you and you consider that you can add value to the team, we encourage you to submit your application. We bet on a diverse, inclusive work environment based on equal opportunities for all people.