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Motor Claims Specialist (Agreements)

Hybrid in Madrid·Full-time·Added 1 month ago

Allianz

147 open roles

Overview

Job details

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Allianz doesn't mention sponsorship in the ad.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

Skills

This job advert was originally written in Spanish.

Requirements

Education & certifications

  • Higher education in Law, Business Administration and Management (ADE), or related degrees is highly valued.
  • We will value specific certifications or knowledge related to insurance and claims management.

Pay & benefits

What you'll get

  • Being part of a leading company in the insurance sector, backed by two great benchmarks such as BBVA and Allianz.
  • A collaborative, innovative work environment oriented towards professional development.
  • A continuous training plan and access to learning and growth opportunities.
  • A flexible work model and initiatives oriented towards personal and professional work-life balance.
  • Wellness and health programs to promote a holistic employee experience.
  • Competitive compensation and social benefits.
  • Opportunities for internal mobility and career development.
  • Participation in transformation and innovation projects within the insurance field.
  • A culture based on diversity, inclusion, and equal opportunities.

The role

Motor Claims Specialist (Agreements)

What you'll do

  • Manage motor claim files from start to finish, with a special focus on direct indemnity agreements (CICOS, SDM, and REGULA), regardless of their complexity.
  • Efficiently and specializedly use TIREA platforms and systems for the processing and resolution of files.
  • Maintain continuous contact with customers, suppliers, and external collaborators, including loss adjusters, lawyers, and other specialists.
  • Analyze policies, coverages, technical documentation, and expert reports to guarantee the correct resolution of the claim.
  • Make reasoned technical decisions, ensuring compliance with regulations and established procedures.
  • Perform all necessary actions for the efficient resolution of files, ensuring service quality and customer satisfaction.
  • Detect, analyze, and manage possible signs of fraud, applying investigation and monitoring measures in accordance with internal regulations and protocols.
  • Collaborate with different areas of the company to drive improvements in management and process optimization.


What does BBVA Allianz need from you?

What will you do at BBVA Allianz?

If you are passionate about technical claims management, the resolution of complex cases, and the fight against fraud, this could be your next professional opportunity.

As a Motor Claims Specialist (Agreements), you will be responsible for the comprehensive management of motor claim files, providing your technical knowledge and guaranteeing excellent service to customers and collaborators.

What does BBVA Allianz need from you?


What will you do at BBVA Allianz?

Your main responsibilities include:

Experience

  • Demonstrable experience in motor claims management.
  • Experience in the application and management of CICOS, SDM, and REGULA agreements.
  • Valuable experience in the investigation and management of files with signs of fraud.

Technical knowledge

  • Solid knowledge of the complete motor claims management process.
  • Proficiency in TIREA systems and tools associated with agreement management.
  • Advanced handling of Microsoft Office office tools.
  • Capacity for analysis and interpretation of technical, contractual, and expert documentation.
  • Use of AI tools (ChatGPT, Copilot, or Gemini)

Skills

  • Strong analytical skills and attention to detail
  • A proactive, results-oriented profile.
  • Excellent communication and negotiation skills.
  • Ability to build relationships of trust with customers, collaborators, and suppliers.
  • Service orientation and commitment to operational excellence.
  • Ability to work in a team and manage priorities in dynamic environments.

Hiring process

1 interview

  • Recruiters usually contact you within two weeks of applying.
  • Interviews assess professional skills, potential and soft skills for culture fit.
  • Recruiter contact within two weeks of applying.

About Allianz

Allianz is a global financial services giant and one of the world's largest insurers, offering a wide range of insurance and asset management products to individuals and businesses. With over 150,000 employees and operations in more than 70 countries, Allianz is a category-defining leader in the insurance industry, known for its strong brand and financial stability.

In Spain, Allianz operates through several entities, including Allianz Seguros, Allianz Direct, and a joint venture with BBVA, with offices in Madrid and Barcelona. The company is a major employer in the Spanish insurance market, offering roles in areas such as underwriting, claims, IT, data, AI, and cybersecurity. For international professionals, Allianz Spain provides opportunities to work in a multicultural environment, with many roles requiring English or German, and offers competitive benefits and career development programs.

Industry
Insurance
Founded
1890
Employees
100,000+
Headquarters
Munich, Germany
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Allianz Spain has offices in Madrid and Barcelona, with a significant IT and digital hub in Barcelona.
  • Many roles in Spain require German or English, making it accessible for international professionals.
  • Allianz is known for its strong focus on digital transformation, with many opportunities in AI, cloud, and cybersecurity.
  • The company offers competitive relocation support and international career mobility within the Allianz group.
  • Allianz has a joint venture with BBVA in Spain, creating a unique bancassurance environment.

In their own words

About the company & team

At BBVA Allianz, we work to offer our customers an excellent experience at every moment of truth. You will be part of a dynamic team, oriented towards innovation and continuous improvement, where your technical knowledge and analytical capacity will be key to guaranteeing agile, rigorous, and high-quality management of Motor claims.

Additional information


Do you not meet all the requirements?

We would love to meet you regardless. At BBVA Allianz, we believe in potential, continuous learning, and professional development. Various studies show that some people, especially women and professionals belonging to underrepresented groups, tend to apply only when they meet 100% of the requirements.

If this position motivates you and you consider that you can add value to the team, we encourage you to submit your application. We bet on a diverse, inclusive work environment based on equal opportunities for all people.


What does BBVA Allianz offer you?

At BBVA Allianz, we believe that the diversity of experiences, abilities, and perspectives makes us stronger. We promote an inclusive environment where every person can develop their full potential and contribute to collective success.

[please translate into your local language]

104760 | Customer Service and Claims | Professional / Senior | Non-Executive | Allianz Spain | Full-time | Permanent

The Allianz Group is one of the world's most trusted insurance and asset management companies. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer.

We are united by a shared commitment: putting our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow, and shape a better future, for our customers and for the world around us.

At Allianz, we champion unity: we believe that a united world is a more prosperous world, and we are dedicated to constantly advocating equal opportunities for everyone. The foundation of this is our inclusive workplace, where people and performance matter, and where integrity, fairness, inclusion, and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristic protected under applicable local laws and regulations.

We are delighted to have you on board. Let's care for tomorrow.

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