Operational Resilience and Incident Management Specialist

MISSION
Lead, develop, and coordinate the implementation of the comprehensive strategic approach toward operational resilience and incident management at AXA Spain, including the governance and supervision of related activities. Guarantee the continuity of critical services in the face of operational, technological, or external disruptions, aligning resilience with strategy, risk, and regulation (e.g., DORA). Coordinate the response and resolution of major incidents, ensuring effective management aligned with business objectives and regulations.

• Coordinate and guarantee the quality of all end-to-end processes and deliverables relating to Business Continuity, including risk analysis, BIA, BCPs, strategies, and recovery plans.
• Prepare all necessary documentation for effective real-time management during crises, including high-risk scenarios, communication procedures, crisis management protocols, post-mortem reports, and lessons learned.
• Coordinate and guarantee consistency between the IT service continuity strategy and business requirements, in close collaboration with specialized technology teams.
• Ensure regulatory compliance regarding resilience and continuity, aligning with frameworks such as DORA and EIOPA regulations.
• Coordinate with the second line, especially with the CSO (Corporate Security Officer) team, to align objectives and implement actions in operational resilience and incident management.

• Operational resilience and business continuity management.
• Regulations: DORA, EIOPA, and sector regulations.
• Risk analysis, BIA, recovery plans, and crisis management.
• Incident management and continuity tools and methodologies.

• Ability to effectively manage stakeholders at different levels (e.g., executive committee, technology, business).
• Strategic vision and deep knowledge of insurance sector processes.
• Strong networking and teamwork skills.
• Analytical rigor to understand complex business scenarios and manage high-pressure situations.

AXA Spain is one of the most relevant Talent Centers for AXA, with over 3,000 employees working on local and international projects.

We are proud to have been awarded various certifications such as Top Employer and Top LinkedIn Company, thanks to our environment of development, diversity, and inclusion.

We work for the progress of society, protecting what matters. We create sustainable long-term value while protecting our clients, our economy, our environment, and society.

Here, you can grow professionally, work with flexibility, and be part of a team that drives change and innovation.

At AXA, we actively promote Diversity and Inclusion, offering equal opportunities. Possession of a disability certificate will be positively valued.

If you are looking for a place to make a difference, we look forward to seeing you at AXA Spain!