Debt Mediation Specialist – Spanish & Polish Language Required

We are looking for a Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in St. Cugat del Valles, Barcelona, Spain.

• Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company's policies.
• Monitoring open mediation cases through weekly and monthly reports.
• Monitoring default customers.
• Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
• Monitoring the notified payment guarantees through weekly and monthly reports.
• Meet defined department goals and activity metrics.
• Perform other assigned tasks and duties necessary to support the Mediation Department.

• An excellent career opportunity at a SaaS leading player in logistics.
• Grow and learning opportunities in an international environment.
• The possibility to work in a team but also to work independently.
• Permanent contract
• With a work model hybrid (at least 3 days in the office)

Learn more about Life at Alpega

Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight - every day, at the speed the industry demands.

We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.

In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics - alongside the companies setting the pace for the industry.

Find out more about us: About us | Alpega

• Previous experience working in customer support or incident management
• Fluent Polish (C2), spoken and written, is required.
• Fluent (C1) level of Spanish and English
• Resourceful and highly motivated, with a focus on client satisfaction.
• Team player and able to build good relationships across functions and collaborate to achieve shared goals.
• High accuracy standards.
• Experience will Salesforce/CRM will be a plus.

Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.

If you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we'll arrange it.

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