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IT Service Delivery Manager

Hybrid in Barcelona·Added today (last checked 30 Oct)

Amaris Consulting

30 open roles

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Our summary

Work mode: Hybrid, Barcelona
English: Required
Benefits: Private health insurance, meal vouchers

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Skills

Requirements

What we're looking for

- Senior experience as an IT Lead, IT Manager, Application Manager, Product Manager or IT Delivery Manager.
- Strong experience in software delivery and technical project management.
- Proven experience leading technical teams in Agile environments.
- Experience with Scrum, Kanban or similar delivery frameworks.
- Technical background in software engineering, application management, architecture, DevOps or infrastructure.
- Experience managing budgets, suppliers, contractors and external providers.
- Experience managing teams of 15 people or more, including recruitment and performance follow-up.
- Experience working with senior stakeholders in international organisations.
- Knowledge of insurance business processes, preferably Travel Insurance.
- Understanding of Travel Claims and Assistance processes.
- Strong communication, leadership and stakeholder management skills.

- Fluent English, written and spoken. French or another European language is a plus.
- Availability to work in Barcelona.

Pay & benefits

What you'll get

- Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.
- Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
- Take control of your training with a personal annual budget and company-paid certifications.
- Enjoy flexible policies, hybrid work options and social benefits such as transport and restaurant tickets, childcare support and private health insurance.
- Benefit from our WeCare programme, which supports employees in critical situations.
- Develop your technical, leadership and business skills within a global organisation.

The role

Take your career to the next level with Amaris Consulting as an IT Lead, Travel Customer Interaction Services. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and work on technology products supporting Travel Insurance and Assistance services.

You'll join the Travel IT team in Barcelona and work closely with the Travel CIO, business stakeholders, IT teams and international delivery teams. Fluent English is required.

What you'll do

- Lead a team of approximately 15 internal and external professionals.
- Define team organisation, roles, objectives and responsibilities.
- Coach and support Tech Leads and Scrum Masters.
- Lead recruitment, team development and performance follow-up.
- Manage an annual team budget of approximately €1M.
- Manage relationships with suppliers, contractors, software providers and IT service partners.
- Act as the main point of contact for senior management in escalated situations.
- Work with business and transformation teams to define solutions, resources, technologies and delivery plans.
- Manage products and applications throughout their lifecycle, from business needs and development through production, support and continuous improvement.
- Ensure that products and applications are delivered with the expected quality, budget and stability.
- Monitor production issues, service performance and business KPIs.
- Support the definition of technical solutions, architecture decisions, APIs and delivery processes.
- Coordinate communication between IT, business, offshore teams and other technology stakeholders.
- Prepare clear analysis and recommendations to support budget planning and delivery decisions.

About Amaris Consulting

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses, gathering 7,600 people across 5 continents and more than 60 countries. With more than 1,000 clients worldwide, its experts work across sectors ranging from financial services and transportation to healthcare and technology, organized around practices such as Life Sciences, IS & Digital, Telecom, and Engineering, plus Centers of Excellence covering areas like Agile Transformation, Quality Assurance, Health Economics & Market Access, and Advanced Application Development. The firm is part of Mantu, an international consulting group with a turnover of 1 billion and 12,000 people, headquartered in Geneva, Switzerland.

Amaris lists Spain among its countries of presence and is actively hiring there, with current openings including IT & Digital Project Manager, Senior Java Developer, Cybersecurity Engineer, Data Engineer - Spanish speaker, and several pharma-focused automation and clinical project roles. The company describes itself as an equal opportunity workplace and affirmative action employer, and highlights a workforce of 110+ nationalities, which points to a multicultural environment. Candidates should note that Amaris communicates only through its official email domains (amaris.com or mantu.com) and never requests money or personal details via informal channels.

Industry: Consulting
Founded: 2007
Employees: 7,600
Headquarters: Geneva, Switzerland

Good to know if you are moving

Amaris operates in more than 60 countries across 5 continents with a workforce of 110+ nationalities, indicating a highly international environment.
The company is an equal opportunity workplace and affirmative action employer, committed to equal employment opportunity regardless of national origin, citizenship, and other protected characteristics.
Amaris is actively hiring in Spain, with open roles including IT & Digital Project Manager, Senior Java Developer, Cybersecurity Engineer, Data Engineer - Spanish speaker, and pharma automation leads.
Some Spain-based roles, such as Data Engineer, explicitly require Spanish, so language requirements vary by position.
The company warns candidates about recruitment scams: it only uses official email domains (amaris.com or mantu.com) and never requests money or personal details via informal channels.

In their own words

About the company & team

Join our international team of talented people and work on technology products used within the Travel Insurance and Assistance business.

Additional information

Amaris Consulting prides itself on being an equal opportunity employer.

We are committed to promoting diversity within the workforce and creating an inclusive work environment. We welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability or other characteristics.

All open roles at Amaris Consulting