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Senior IT Service Manager

Hybrid in Barcelona·Added 1 month ago

Tecdata Engineering

1377 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Experience in Service Management, Service Delivery, Operations, or Technical Account Management.
Solid knowledge of ITIL.
Experience with critical digital platforms, cloud, media/streaming, or similar environments.
Knowledge of AWS, Azure, APIs, and streaming technologies.
Tools: Jira, Confluence, Splunk, ServiceNow, Slack or similar.
Professional English is mandatory.
High capacity for communication, leadership, and management under pressure.

Nice to have

We will value: ITIL Foundation, AWS Cloud Practitioner, AZ-900, Scrum, PRINCE2, and knowledge of AI/Generative AI.

The role

We are looking for a Senior IT Service Manager to lead the 24/7 operations of digital platforms that support live sporting events.

What you'll do

Management of Incidents, Problems, Changes, and Major Incidents under ITIL methodology.
Coordination of N1, N2, and N3 support teams during live events.
Management of clients, stakeholders, SLAs, risks, and reporting.
Coordination of deployments, maintenance, and service preparation.
Driving continuous improvement between Operations and Engineering.

How you'll work

Location: Barcelona
Modality: Hybrid
Mandatory on-site presence during race weekends
Environment: 24/7 Operations | Shifts, weekends, and holidays

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering