Risk Manager, ISOC, Security Operations Group

You will own the operational enablement functions that allow ISOC (Intervention Security Operations Center) international monitoring operations to run at scale across regulated jurisdictions. This role is responsible for regulatory compliance management, technology integration coordination, vendor contract management, training and certification programs, and the standard operating procedures that ensure consistent execution regardless of location or operator. You are the person who builds the systems and frameworks that the rest of the team operates within.

This is not an operations execution role. You will not manage shifts or handle alerts. You will build the compliance backbone, negotiate vendor agreements, coordinate platform deployments, develop training curricula, and maintain the audit and governance frameworks that keep operations legally sound and operationally excellent. You enable the people who execute by giving them the tools, training, standards, and contracts they need to perform.

A day in the life

Your morning starts with reviewing a regulatory update from counsel on a pending change to monitoring consent requirements in one of your operating jurisdictions. You assess the operational impact, draft the Standard Operating Procedure revision needed, and flag the training update required for affected analysts. Mid-morning, you join a vendor performance review call to discuss compliance, staffing shortfalls, and contract renewal terms for one of your third party operator agreements. You spend part of your day working on the technology integration roadmap: coordinating with the platform team on a new system deployment timeline, validating that data handling configurations meet jurisdictional requirements, and updating the integration checklist for the operations team. After lunch, you review the latest analyst certification results from the quarterly assessment cycle, identify skill gaps, and adjust the training program accordingly. You close the day updating the compliance tracker for an upcoming audit and preparing a cost optimization proposal for the next vendor negotiation cycle.

Key job responsibilities

● Own regulatory and compliance management for ISOC monitoring operations across all international jurisdictions, ensuring operations meet data protection, surveillance, and privacy requirements

● Navigate legal frameworks for remote monitoring, cross-border data transfer, and alert handling, partnering with legal counsel to translate regulatory requirements into operational procedures

● Manage vendor contracts for third party monitoring operators, including agreement negotiation, SLA definition, performance measurement, cost optimization, and renewal planning

● Coordinate technology integration across the monitoring platform, including new system deployments, platform standardization, configuration management, and tool selection

● Develop and maintain the training and certification program for ISOC analysts, including onboarding curricula, recurring proficiency assessments, and specialized skill development for new use cases

● Own the standard operating procedure (SOP) library, ensuring procedures remain current with regulatory changes, technology updates, and lessons learned from operational incidents

● Build and maintain the audit and compliance framework, including internal assessment schedules, evidence collection, regulatory reporting, and remediation tracking

● Drive operational excellence initiatives: process improvement, efficiency analysis, quality management, and standardization across international control room operations

● Support the EU Country Lead and broader ISOC leadership with operational enablement, removing barriers and providing the compliance, technology, and vendor infrastructure needed for growth