Sales Operations Internship Programme

Hybrid in Madrid·Full-time·Added 2 days ago

American Express

32 open roles

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What they offer

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

What they ask for

Have the right to work in Spain
American Express doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.

The role

Alongside your internship you will be enrolled on programme coordinated by Fundación Universidad Empresa (FUE). This programme will allow students to focus on productivity, adaptive management and innovation, to apply their theoretical knowledge in a real-world setting, collaborating directly on the management and optimization of commercial processes. The student will develop essential skills in project management, data analysis, and negotiation, which are critical for future integration into the labor market.

To enroll the programme, the candidate must have completed the degree or due to submit the final degree project, or the final degree project plus 9 ECTS max.

What you'll do

• Interact with other Card Issuing functions (e.g. Global new accounts, credit risk) and the external telemarketing agencies and be tasked to monitor and optimize internal processes.
• Support the Approval Rate analysis management process for applications of Personal and Small Business segments.
• Assist the operational activities in order to deliver insights to make the decision process easier for the Global New Accounts team.
• Support in understanding the daily metrics to the prioritize tasks for the rest of the team.
• Assist the structure in the daily core activities, producing internal and external reporting and liaising with the operations units.

How you'll work

If you are an undergraduate student, your university will need to agree that you can commit to 35hours per week, please ensure you check this with your university prior to applying.

Requirements

What we're looking for

• Meticulous attention to detail and organizational skills.
• You're able to remain calm under pressure, think on your feet and proactively solve problems.
• Good communication and relational skills.
• Self-starting, innovative thinker who can provide a team with suggestions and recommendations for process improvement.
• Fluency in English and Spanish.
• Proficient knowledge of Office tools (Excel, Power Point).

Nice to have

• Courses in industrial or organizational engineering or marketing operations
• Experience in marketing operations

Pay & benefits

What you'll get

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counselling support through our healthy minds program

• Career development and training opportunities

More information:

Location: Madrid

Starting Date: 10th November

Duration: 12 Months

Hours: 35 hours per week

About American Express

American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.

In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.

Industry: Financial Services
Founded: 1850
Employees: 50,000–100,000
Headquarters: New York, USA
In Spain: Madrid
Website: americanexpress.com

Good to know if you are moving

American Express has a large multilingual customer service and compliance hub in Madrid, with roles requiring French, German, and English, making it a good fit for international candidates.
The company offers a comprehensive relocation package for eligible roles, including visa sponsorship and support for international hires.
American Express is known for its strong corporate culture, with a focus on diversity, inclusion, and employee well-being, and has been consistently ranked as a great place to work.
Working at American Express in Spain provides exposure to global financial operations and the opportunity to work with colleagues across Europe and the world.
The company offers competitive benefits, including health insurance, pension plans, and opportunities for career advancement within its global network.

All open roles at American Express