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Technical Specialist

On-site in Spain·Added 29 days ago (last checked 23 Oct)

Apple

24 open roles

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Our summary

Hours: Includes night work · Includes weekends
Work mode: On-site, Spain
Spanish: Native level

Visa options

The ad doesn’t mention sponsorship
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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

You must be available to work a schedule that depends on business needs and may include nights, weekends, and holidays at the Apple Store. Additionally, you must be able to work and fulfill your schedule regularly, in accordance with local regulations and any approved accommodations.

You must also be proficient in the local written and spoken language (assistance for sign language is provided).

Nice to have

You can:

You demonstrate technical knowledge of Apple products and services.

You follow troubleshooting steps to identify the source of a technical issue in a customer service environment.

You handle customer service issues with empathy and strong interpersonal skills.

You stay informed and regularly deepen your knowledge of Apple products and services and other manufacturers' products to improve the customer experience.

You work in a dynamic environment and handle multiple tasks simultaneously.

You work as part of a team and share responsibilities.

You are a person who can be trusted to handle sensitive or confidential information, always respecting Apple's core values.

You are curious and eager to learn from others and help them grow.

The role

Apple Retail is where the best of Apple comes together. We use our knowledge to help people do what they love through experiences that only happen at Apple. We believe inclusion is a shared responsibility, and we work to foster a culture where everyone feels welcome and motivated to do their best work.

As a Technical Specialist, you provide technical support and specialized troubleshooting to all customers while generating enthusiasm for Apple products and services. You provide exceptional service and help customers get the most out of their Apple products.

You also ensure that customers are aware of repair options and Apple products and services.

What you'll do

You expand your knowledge and stay up to date on Apple products and services and the Genius Bar repair processes to ensure repairs are efficient and of high quality.

You help customers with issues related to their Apple products or software with care and empathy, using all the tools and resources Apple provides.

You perform troubleshooting, diagnose, and resolve issues regarding Apple hardware and software.

Collaborate with your Managers to identify recurring repair issues and other service concerns, and ensure feedback is sent to Apple.

You provide excellent service to customers by understanding their needs, identifying opportunities to create loyal customers, presenting product and service recommendations, and explaining the most suitable purchasing options.

Perform other tasks as needed, including assisting with customer-facing activities inside or outside the sales floor.

Contribute to an inclusive environment by respecting individual differences and showing curiosity and a commitment to learning.

Put Apple's values of inclusion and diversity into practice in daily tasks.

About Apple

Apple Inc. is a multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. Known for iconic products like the iPhone, iPad, Mac, and Apple Watch, Apple is one of the world's most valuable companies and a global leader in innovation, with a vast ecosystem of services including the App Store, iCloud, and Apple Music. The company operates retail stores worldwide and has a significant engineering and corporate presence across many countries.

In Spain, Apple has a strong presence with retail stores in major cities like Madrid and Barcelona, as well as corporate and engineering roles. The company's Spanish operations include technical support, retail, and business development functions, offering international professionals the opportunity to work for a globally recognized brand in a dynamic European market. Apple's work culture emphasizes innovation, collaboration, and excellence, and it provides a supportive environment for international hires, with opportunities for career growth and cross-cultural experience.

Industry: Consumer Electronics
Founded: 1976
Employees: 100,000+
Headquarters: Cupertino, USA
In Spain: Madrid, Barcelona

Good to know if you are moving

Apple offers comprehensive relocation support for international hires, including visa sponsorship and assistance with moving expenses.
The company has a strong internal mobility program, allowing employees to transfer between international offices, including Spain.
Working at Apple in Spain provides exposure to a global tech ecosystem and the opportunity to collaborate with diverse, international teams.
Apple's retail and corporate roles in Spain often require Spanish and English proficiency, making it accessible for international professionals.
Spain's Apple offices are located in major cities like Madrid and Barcelona, offering a high quality of life and vibrant cultural environment.

All open roles at Apple