€18k - €19k
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91,000+ live jobsInactive Customer Manager
Hybrid in Paterna·Part-time·Added today (last checked 26 Oct)
Aquaservice
136 open roles
Our summary
- Hours
- Rotating shifts · Monday to Friday
- Work mode
- Hybrid, Paterna
- Contract
- Part-time
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Pay & benefits
What you'll get
30-hour weekly schedule.
Monday to Friday schedule in rotating shifts: 08:30 - 14:30 and 12:30 - 18:30.
Salary range between €15,000 and €17,000
Hybrid work modality: 50% on-site at our Paterna facilities and 50% teleworking.
Social benefits: nursery vouchers, subsidized canteen, physiotherapy service, and other employee advantages.
Excellent work environment and opportunities for professional development.
Would you like to be part of a solid, stable, and constantly growing project? Apply and join Aquaservice!
The role
At Aquaservice, we continue to grow and are looking to hire an Inactive Customer Manager for our team at the headquarters in Paterna (Valencia).
If you are passionate about customer service, negotiation, and achieving objectives, and you enjoy finding solutions that provide value to both the customer and the company, we want to meet you!
What you'll do
You will be the person responsible for the comprehensive management of cancelled contracts, with the main objective of recovering the customer through service reactivation, regularizing possible outstanding debts and, when reactivation is not possible, coordinating the removal of equipment to ensure the recovery of the company's assets.
This is a dynamic position that combines customer service, commercial negotiation, debt collection management, and operational coordination, always with a focus oriented toward service quality and customer satisfaction.
What will you be responsible for?
Contacting customers who have requested or formalized the cancellation of the service.
Analyzing the reasons for cancellation and identifying recovery opportunities.
Negotiating alternatives and solutions oriented toward customer retention.
Managing the collection of outstanding amounts and debt regularization agreements.
Coordinating and agreeing with the customer on the removal of equipment when reactivation is not viable.
Guaranteeing quality management and compliance with established procedures.
Accurately recording all actions and interactions in the company's systems.
Collaborating with different areas to ensure agile and efficient management of each file.
What are we looking for?
Commercial profile, with an orientation toward negotiation and the achievement of objectives.
Excellent communication skills and persuasion ability.
Result orientation and a proactive approach.
Ability to manage complex situations and resolve incidents.
Organized person, versatile, and with a great capacity for adaptation.
Strong client focus and commitment to service quality.
Ability to combine commercial, administrative, and operational tasks.
About Aquaservice
Aquaservice is a Spanish company specializing in the distribution of bottled water and water coolers, operating a home and office delivery model across Spain. The company manages its own logistics network, including warehouses, delivery routes, and customer service operations, and also develops digital tools to support its services. With a strong presence throughout the country, Aquaservice is one of the leading companies in its sector in Spain.
Aquaservice has its headquarters in Valencia and operates across many Spanish cities, with a significant number of job openings in commercial, logistics, and technical roles. The company offers opportunities for international professionals, particularly in delivery and commercial positions, and also has roles in technology and digital development. Its work culture emphasizes customer service and operational efficiency, and it provides training and development for its employees.
- Industry
- Water Distribution
- Founded
- 1987
- Employees
- 1,000–5,000
- Headquarters
- Valencia, Spain
- In Spain
- Valencia, Barcelona, Madrid and 21 more
Good to know if you are moving
- Aquaservice is a Spanish company, so international hires may need to adapt to Spanish work culture and language.
- The company has a strong presence in Valencia, where its headquarters is located, and offers many jobs in delivery and commercial roles across Spain.
- For technology roles, Aquaservice has a digital team working on mobile and web applications, including Salesforce and React Native development.
- The company provides training and development opportunities, especially for delivery and commercial staff.
- Working as a delivery driver may require a valid Spanish driving license (Carnet B or C+CAP) depending on the role.
€19k - €21k
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€19k