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After-Sales Manager, Special Sales & Fleets

On-site in Madrid·Full-time·Added 15 days ago

Astara

17 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
Astara doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Ingeniería Técnica o Grado en Automoción.” — per the ad.

This job was automatically translated to English.

The role

Our business approach combines deep industry knowledge, proprietary technology, digitalization, and data intelligence to understand real mobility needs and offer flexible, customized solutions to individuals, companies, and public administrations.

Guarantee comprehensive service and management for Special Sales customers (renting, rent a car, public administrations, and large fleets) in all matters related to aftersales, acting as a point of reference between customers, the dealer network, workshops, the fleet department, aftersales, and Astara's internal areas to ensure the correct delivery, maintenance, and follow-up of these types of vehicles.

What you'll do

Act as the primary interlocutor to resolve incidents and inquiries related to vehicles.
Guarantee high levels of satisfaction and quality of service.
Provide support in the management and follow-up of technical incidents for fleet vehicles.
Coordinate actions with Technical Delegates and Aftersales Delegates.
Supervise the correct execution of repairs and actions carried out by the official workshop network.
Ensure the follow-up of special cases until their definitive resolution.
Prepare evolution and incident status reports.
Keep vehicle and file information up to date.
Generate periodic reports on incidents, repairs, campaigns, and fleet status.
Design monitoring tools that allow for locating and knowing the real-time status of any vehicle.
Analyze trends and identify improvement opportunities in processes and customer service.

Required profile

Technical Engineering or Degree in Automotive Engineering.
Experience in automotive, aftersales, fleet management, or corporate customer service.
Experience in renting, rent a car, or key account management is valued.
Technical vehicle experience.
AVAILABILITY TO TRAVEL NATIONWIDE frequently, with a company vehicle
Advanced Office. Salesforce desirable
English valued

About Astara

Astara is a global mobility company headquartered in Madrid, Spain, operating in the automotive distribution and services sector. It represents major automotive brands such as Mitsubishi, Maxus, and others across multiple markets, offering sales, after-sales, and mobility solutions. With a presence in over 19 countries across Europe, Latin America, and Asia, Astara has a significant scale, employing thousands of people worldwide.

In Spain, Astara has a strong operational footprint with offices and dealerships in Madrid and other cities, serving as a key hub for its European activities. The company is known for its innovative approach to mobility, including digital services and new business models like Astara Move. For international professionals, Astara offers opportunities in commercial, technical, and data roles, with a multicultural work environment and a focus on growth and innovation.

Industry: Automotive
Founded: 2017
Employees: 5,000–10,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: astara.com

Good to know if you are moving

Astara is headquartered in Madrid, Spain, making it a convenient option for those seeking to work in the Spanish capital.
The company operates in over 19 countries, offering potential international career opportunities and a global network.
Astara represents major automotive brands like Lexus, Hyundai, and BY, providing exposure to diverse product lines.
The company is investing in digital and data-driven services, as seen in roles like Senior Mobility Data Analyst, which may appeal to tech-oriented professionals.
Spanish language proficiency is likely important for many roles, as most job titles are in Spanish, but international experience is valued.

In their own words

About the company & team

We are a global company specialized in the efficient distribution of vehicles, with over 47 years of experience in the automotive sector, headquartered in Madrid, Spain.

Today, we are present in 18 countries across Europe and Latin America, representing nearly 40 official vehicle brands through a network of more than 3,200 independent sales and service points. We think globally and act locally, adapting our model to each market and building long-term relationships with manufacturers, customers, and financial partners. In 2025, we generated a turnover of €5.5 billion and sold 220,000 new vehicles.

Move. It's your right.

Additional information

At Astara, we are committed to equal opportunities, inclusion, and diversity. We encourage all people, including those with disabilities, to join our team! If you require any accommodations during the selection process, please do not hesitate to let us know.

All open roles at Astara