Operations, Optimization and Process Management Internship

• Previous experience in the insurance or healthcare sector will be valued

• Bachelor's Degree in Business Administration, Economics, Engineering, or a related discipline.

Are you passionate about optimizing processes and ensuring that healthcare systems function efficiently? Are you looking for a role where your analysis and problem-solving have a direct impact on our policyholders' experience?

You will join a key team within Technology and Operations, contributing directly to the evolution and optimization of health medical network management processes. In this role, you will be responsible for keeping our provider network up to date, ensuring rigorous control and monitoring of processes, and resolving incidents that impact service quality. Your work will ensure that AXA maintains a robust, efficient health provider network aligned with the excellence standards that characterize our service.

In today's insurance sector, the efficient management of the health provider network is a key competitive differentiator. This role positions you at the forefront of operational optimization, where your ability to identify improvements, implement solutions, and work cross-functionally will allow you to generate tangible value. It is an ideal opportunity to develop yourself in a dynamic environment, gain experience in integrated management systems, and contribute to the digital transformation of our processes.

• Manage the provider lifecycle: administer registrations, cancellations, modifications, and the recording of rates in the medical network, ensuring data integrity.
• Collaborate in cross-functional processes: work with different areas to ensure alignment and efficiency in the management of the health network.
• Identify and propose improvements: analyze BAU processes of health providers, detect inefficiencies, and develop concrete action plans for their optimization.
• Develop monitoring and control systems: design and implement new tools and methodologies that provide value and visibility to processes.

• Advanced proficiency in Excel.
• Knowledge of SAP and/or Salesforce (valued).

• Analytical and problem-solving skills.
• Orientation towards continuous improvement and operational innovation.
• Communication and collaboration skills in multidisciplinary environments.
• English (basic-intermediate level).