English Speaking Customer Service and Sales Support (UK & Ireland)

• Fluent in English is mandatory. A second language would be advantageous.
• SAP experience and Salesforce experience is a must-have.
• Advanced level of Excel: Pivot Tables, V Look Ups, etc
• Strong problem-solving skills with the ability to work independently.
• Bachelor's degree or equivalent experience

• Background in planning or logistics is a plus.

We consider an individual's qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for an English Speaking Customer Service & Sales Support Specialist (UK & Ireland) to join us at our facility in Asturias, Spain.

We are looking for a highly autonomous, solution-oriented, and process-driven professional to join our UK Customer Service team. The ideal candidate thrives in a fast-paced environment, seamlessly juggling multiple tasks-from active phone calls to SAP and Salesforce (SFDC) data management-while maintaining strict adherence to company procedures and team KPIs. Following a 1-month training period, you must be fully prepared to work independently, exercise strong common sense, collaborate effectively within the team, and drive resolution for our key external and internal stakeholders.

• Serve as the primary contact for key UK customers, distributors, and internal stakeholders.
• Maintain proactive communication, promptly informing customers of any order delays due to supply, production, or logistics issues.
• Build strong customer relationships, gaining a deep understanding of their business, organization, and key contacts.
• Collaborate with internal teams to ensure customer requirements are understood and commitments are delivered on time.
• Manage the complete order process from inquiry through delivery.
• Process and verify customer orders, including complex and specialized requests, ensuring accuracy across systems.
• Perform quality checks and implement corrective actions when required.
• Monitor open orders daily to ensure on-time and accurate delivery.
• Follow established procedures and quality standards, including QS 9000, ISO, and related guidelines.
• Support team KPI achievement, including order accuracy, response times, and OTIF performance.
• Handle customer complaints and returns in line with company policies.
• Collect and analyze information to support effective root-cause investigations and resolution.
• Maintain Customer Master Data in accordance with company procedures and guidelines.
• Process updates related to customer, material, and pricing data.
• Support cash collection and credit hold processes.
• Assist in resolving credit issues, including invoice adjustments, debit/credit notes, and related documentation.
• Monitor sales performance against forecasts and investigate key variances with customers.
• Support Sales with account reporting, analysis, and volume tracking.
• Provide operational backup for Junior and Senior CSRs as needed.