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Customer Service Specialist (Polish & Spanish)

Hybrid in Sant Cugat del Vallès·Added yesterday

Alpega

16 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Polish
The ad asks for Polish, or counts it in your favour.
Be near Sant Cugat del Vallès for hybrid days
No relocation package mentioned.

Pay & benefits

What you'll get

Permanent contract
Work model: hybrid with 3 days in the office
Grow and learning opportunities in an international environment.
The possibility to work in a team, but also to work independently.
An excellent career opportunity at a leading player in transportation management software.

Learn more about Life at Alpega

Requirements

What we're looking for

Previous experience working in customer service is ideal but not mandatory.
Fluent in Polish (C2 Level), spoken and written, is required.
Fluent in Spanish & English
Willingness to learn and grow
Curious and can-do attitude
Resourceful and highly motivated, with a focus on client satisfaction.
Team player able to build good relationships across functions and collaborate to achieve shared goals.
High accuracy and attention to detail standards

The role

We are looking for a Customer Service Specialist (Polish & Spanish Speaker). This role will be part of the operations organization in Alpega. Do you speak Polish, English, and Spanish, and would you like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business, and you will be an important member of our organization.

What you'll do

Customer Assistance

Respond to customer inquiries via phone and email.
Provide guidance on how to use the platform and its features.
Answer questions related to processes, workflows, and documentation.

Issue Resolution

Troubleshoot product issues and technical problems.
Identify root causes and escalate bugs or complex issues when necessary.
Follow up with customers to ensure issues are resolved.

Operational Support

Assist customers with operational questions related to their daily use of the platform.
Help maintain smooth customer operations by resolving platform-related obstacles.

About Alpega

Alpega is a global logistics software company offering transportation management systems (TMS) and freight exchange platforms. Its solutions help shippers and carriers optimize supply chain operations, with a strong presence in Europe through brands like Teleroute and WTransnet. The company employs a significant workforce across multiple countries, with a focus on SaaS-based logistics technology.

Industry: Logistics Software
Employees: 1,000–5,000
Headquarters: Utrecht, Netherlands
In Spain: Sant Cugat del Vallès (Barcelona)

Good to know if you are moving

Alpega has a major office in Sant Cugat del Vallès (Barcelona), Spain, which hosts many roles in sales, customer success, marketing, and engineering.
The company operates in multiple European countries, offering opportunities for cross-border mobility and remote work in some positions.
Spanish and Polish language skills are valued for certain customer support roles, indicating a diverse, multilingual work environment.
The company is part of the logistics technology sector, which is growing in Spain, providing a stable career path for tech and sales professionals.

In their own words

About the company & team

Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight - every day, at the speed the industry demands.

We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.

In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics - alongside the companies setting the pace for the industry.

Find out more about us: About us | Alpega

Additional information

Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.

If you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we'll arrange it.

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