Local IT - Canary Islands - Hotel Santa Catalina

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Contract type:Permanent

• IT support for the area management of the hotels under their responsibility.
• In coordination with the Central IT team, manage and provide support for the different IT solutions implemented or to be implemented in the hotels.
• Provide support to the area management and the Central IT team for IT tasks related to hotel openings.
• Visit the different hotels on a regular basis.

• Provide first-level technical support to employees, both remotely and in person.
• Resolve incidents related to hardware, software, printers, and mobile devices.
• Register, prioritize, and follow up on requests and incidents through the ticketing tool.
• Configure and maintain employee computer equipment and workstations in proper working order. Follow up on equipment renewal policies.
• Install, configure, and update software and operating systems.
• Train employees in the use of technological tools and internal solutions.
• Provide/receive support for IT areas as required, mainly; PMS, Technical Area, and CAU.

• Keep the inventory of all IT equipment in the hotels up to date, as well as the network documentation.
• Monitor and maintain the hotel network infrastructure, ensuring continuous connectivity.
• Perform network configuration, including routers, switches, firewalls, and wireless access points.
• Ensure network security by implementing access policies and data protection solutions.
• Diagnose and resolve network connectivity issues in both administrative and public access areas (Wi-Fi).
• Collaborate on the installation and maintenance of local servers.
• Collaborate on the installation and maintenance of telephone systems.
• Implement solutions to optimize network performance.
• Oversee system backups and contingency plans to ensure business continuity.

• Provide first-level support to hotel employees under their responsibility for detecting social engineering attacks (phishing, smishing, vishing, etc.) and other cybersecurity incidents.
• Implement and maintain the security measures established by the Group's Cybersecurity Area to protect the technological infrastructure from internal and external threats in the hotels under their responsibility.
• Supervise and manage security systems, such as firewalls, intrusion detection systems (IDS/IPS), and antivirus/antimalware solutions.
• Conduct periodic security audits to identify vulnerabilities in the systems and networks of the hotels under their responsibility.
• Support users in the application of access control and authentication policies (e.g., role-based access control, two-factor authentication).
• Provide support for responding to security incidents in the event of security breaches.
• Stay up to date on the latest cybersecurity threats and best practices for protecting networks and data.
• Collaborate with external vendors and teams to implement advanced cybersecurity solutions.
• Train staff in cybersecurity practices, such as phishing prevention and secure handling of information.

• Excellent communication skills and a customer service orientation.
• Ability to work in a team and in dynamic environments.
• Ability to handle stress.
• Problem-solving skills, quickly and effectively, with the ability to resolve unexpected issues.
• Be disciplined and highly organized, with the ability to manage multiple tasks simultaneously.
• Proactivity and a capacity for continuous learning.