Spa Manager - Barceló Santiago Hotel

• Agree on, develop, and/or complete the objectives set regarding production, cost control, customer satisfaction, and process efficiency.
• Supervise and monitor compliance with protocols.
• Coordinate offers for customer acquisition, design of promotions, etc., with the approval of the hotel manager.
• Manage the spa team (selection, onboarding, integration, training, shifts, leaves, hires, etc.).
• Carry out the administrative and accounting processes inherent to managing spa billing at the reception.
• Plan, implement, evaluate, and follow up on improvement actions in the provision of spa services.
• Monitor and control the processes defined for the development of the department's own functions, with special attention to the commercial area, sales, treatment development, customer service, billing management, etc.
• Manage and supervise the supply of materials and products used for service delivery.
• Supervise the cleaning and maintenance of facilities, notifying the housekeeping manager and the maintenance manager of any incidents.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools.

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Education: Intermediate or Advanced Vocational Training Cycle
• Experience: minimum 1 year in a similar position.
• Languages: high level of English, other languages valued.
• Knowledge in office software, hospitality will be valued.
• Organizational and planning skills.
• Global vision.
• Problem-solving skills.
• Strong customer orientation.

• Acordar, desarrollar y/o cumplimentar los objetivos marcados respecto a producción, control de costes, satisfacción de clientes y eficacia de los procesos.
• Supervisar y controlar el cumplimiento de protocolos.
• Coordinar las ofertas para la captación de clientes, diseño de promociones, etc., con la aprobación del/de la director/a del Hotel.
• Gestionar el equipo de Spa (selección, acogida, integración, formación, turnos, bajas, altas, etc.).
• Realizar los procesos administrativos y contables propios de la gestión de cobros de la recepción del SPA.
• Planificar, aplicar, evaluar y realizar seguimiento de las actuaciones de mejora en la prestación de servicios propios del Centro Spa.
• Seguir y controlar los procesos definidos para el desarrollo de las funciones propias del departamento, con especial atención a las relacionadas con el área comercial, ventas, desarrollo de tratamientos, atención al cliente, gestión de cobros, etc.
• Gestionar y supervisar el aprovisionamiento de materiales y productos utilizados para el desarrollo de los servicios.
• Supervisar la limpieza y mantenimiento de las instalaciones, avisando al/a la Gobernante/a y al/a la Jefe/a de mantenimiento de cualquier posible incidencia.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools.

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

Royal Hideaway Luxury Hotels & Resorts
Barceló Hotels & Resorts
Occidental Hotels & Resorts
Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Formación: Ciclo Formativo de Grado Medio o Superior
• Experiencia: mínima de 1 año en puesto similar.
• Idiomas: inglés alto, valorable otros idiomas.
• Se valorarán conocimientos en: ofimática, hostelería.
• Capacidad de organización y planificación.
• Visión global.
• Resolución de problemas.
• Alta orientación al cliente.