MICE Sales Executive - Madrid cluster

The MICE Sales Executive will be responsible for the profitability of the hotels during specific time periods (e.g., fortnights) and their performance (and bonus) will be evaluated based on the profitability of those periods. The rate at which they sell rooms and meeting spaces, occupancy, etc., will be assessed. Results will be compared with comparable periods from the previous year and against the budget.

Main duties

- Quotes: each group request will be quoted and responded to the client through the Sales & Catering group reservation system. Under no circumstances will quotes that have not been entered into the system be sent.

- Quote follow-up: if no response is received within 2 days of sending the quote, the client will be contacted to confirm receipt of the initial email and the status of the group. If necessary, further contact will be made with the client in order to secure the group.

- Contract signing and payment collection for the corresponding confirmed groups.

- Site inspections: if requested by the client, a site inspection will be coordinated with the hotel.

- Space blocking: if requested by the client, spaces will be blocked in the different systems (rooms and meeting spaces), marking an option date.

- Negotiation of possible modifications requested by the client, optimizing the availability of meeting spaces and rooms at all times.

- System updates: reservation systems (rooms and meeting spaces) will be kept up to date at all times as modifications are made to the initial request.

- Cancellations: if the group is cancelled or the client rejects our proposal, an attempt will be made to ascertain the reasons, which will be recorded in the system.

- File transfer: once the contract is signed and the first deposit is received, the file will be transferred to the Project Coordinator of the corresponding department.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Education: Degree in Tourism or similar, Postgraduate degree in Business School
• Experience: minimum of 2 years in events/MICE departments
• Languages: advanced English is essential; other languages will be valued (French, German)
• Essential knowledge: office software, Opera system

SKILLS:
• Communication and interpersonal skills.
• Results-oriented.
• Teamwork.
• Negotiation skills.

Permanent

El MICE Sales Executive será responsable de la rentabilidad de los hoteles en periodos de tiempo determinados (Ej. Quincenas de mes ) y se valorará su trabajo (y su bonus) en función de la rentabilidad de dichos periodos. Se valorará la tarifa a la que ha vendido las salas y las habitaciones, su ocupación, etc. Los resultados se compararán con periodos comparables del año anterior y con el presupuesto.

Funciones principales

- Cotizaciones: cada petición de grupo se cotizará y se responderá al cliente a través del sistema de reservas de grupos Sales & Catering de Opera. En ningún caso se enviarán cotizaciones que no se hayan registrado en el sistema.

- Seguimiento de las cotizaciones: si a los 2 días de enviar la cotización no hemos recibido respuesta, se contactará con el cliente confirmando la recepción del primer e-mail y el estado del grupo. Si fuera necesario, se seguirá posteriormente contactando con el cliente con el fin de conseguir el grupo.

- Firma de contratos y pagos de los grupos correspondientes confirmados

-Visitas de inspección: si el cliente lo solicita, se coordinará con el hotel una visita de inspección.

-Bloqueo de espacios: en caso de que el cliente lo solicite, se bloquearán los espacios en los diferentes sistemas (habitaciones y salas) marcando una fecha de opción.

-Negociación de las posibles modificaciones que solicite el cliente optimizando la disponibilidad de salas y habitaciones en todo momento.

-Actualización de los sistemas: se mantendrán actualizados los sistemas de reservas (habitaciones y salas) en todo momento a medida que se vayan realizando modificaciones a la petición inicial.

-Cancelaciones: si el grupo se cancela o el cliente desestima nuestra propuesta, se intentará averiguar los motivos y se registrarán en el sistema.

-Traspaso de expedientes: una vez tengamos el contrato firmado y recibido el primer depósito, se traspasará el expediente al Project Coordinator del dept correspondiente.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Formación: Grado en Turismo o similar, Posgrado en Escuela de Comercio
• Experiencia: mínima de 2 años en departamentos de eventos/Mice
• Idiomas: imprescindible inglés alto, se valorarán otros idiomas (francés, alemán)
• Imprescindibles conocimientos en: ofimática, sistema Opera

HABILIDADES:
• Habilidades comunicativas e interpersonales.
• Orientación a resultados.
• Trabajo en equipo.
• Capacidad negociadora.

Fijo