Communication Surveillance Analyst - CIB

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BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.

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CIB's Risk Control Assurance Area (RCA) is responsible for ensuring the proper management of all types of operational risk to which CIB is exposed and their possible reputational impact, extending the methodology for identifying and monitoring risks and promoting the establishment of the necessary mitigation, control and monitoring measures in the operational processes/activities carried out by the Area, as well as those outsourced by it. CIB's RCA monitors the functioning of the Area's control environment and its effectiveness.

The Communication Surveillance Analyst is responsible for monitoring, analyzing, and reporting on employee communications within the CIB area to ensure compliance with regulatory requirements and internal policies. This role involves detecting and mitigating risks related to market abuse, insider trading. customer compliance, etc...

It also involves the continuous improvement of the surveillance tool and participation in projects to roll it out across new communication channels and geographies.

• Conduct real-time and retrospective monitoring of electronic communications across various channels (emails, chats, phone calls) to identify suspicious or non-compliant activities.
• Use advanced surveillance tools and software to analyze communication data effectively.
• Ensure that all communication monitoring activities adhere to regulatory guidelines and internal policies.
• Prepare detailed reports of findings and escalate potential issues to senior compliance officers and relevant stakeholders.
• Play a key role in preparing responses to regulatory examinations, including the collection and coordination of relevant information and supporting evidence.
• Investigate potential breaches of compliance, market abuse, or misconduct, collaborating with other compliance officers and legal teams as necessary.
• Assist in the management and resolution of compliance issues, recommending corrective actions if needed.
• Contribute to the development and enhancement of communication surveillance policies and procedures.
• Participate in training sessions and awareness programs to educate employees on compliance and surveillance matters.

Continuous Improvement:

• Stay updated on regulatory changes and emerging trends in communication surveillance.
• Work with IT and other departments to improve surveillance technologies and processes.
• Participaete as a Product Owner in projects focused on developing the tool´s capabilities and implementing it across new geographies and/or communication channels.

Client Orientation, Empathy, Ethics, Innovation, Proactive Thinking